Hey bunqers 🌈,
To give you full control at any time, you can always change your plan directly from your bunq app 🙌
Simply follow the steps below:
Tap on your Profile in the top left corner
Select Plan
Go to Switch Plan
Choose your new plan
Important: Before changing to a different plan, you should have at least one active and operating Bank Account, so it can be set as the billing account.
When does my plan change become active?
To make sure you can enjoy all the benefits of your current plan for the full month you've paid for, your new plan will start when your current billing cycle ends.
The only exception is when you switch from bunq Free to a paid plan. In that case, your new plan is activated right away.
If your plan change is urgent and you can’t wait until the end of the billing cycle, reach out to us through the Support Center in your bunq app and we’ll help you out!
I forgot to change my plan and got billed. Can I get a refund?
It happens to the best of us! If you missed the notification to change your plan and received an invoice that you weren't expecting, don't worry. We’ll help you make it right.
You can request a refund if:
You've only been billed for a bunq plan 3 times or less
You've never received a bunq plan invoice refund before
If you meet these conditions, contact our Support Team via the in-app chat. We’ll immediately refund the money back into the account you paid from.
Important: Before switching, make sure your account fits the new plan's allowance — check the number of Bank Accounts and cards you have active.
What happens after I request a refund?
Our Support Team will:
Refund your most recent invoice only
Provide a direct link to help you change your plan. You’ll be able to switch the plan yourself to avoid being billed again next month
This way, you won't be charged again and can enjoy the plan that fits you best.
What if I don't meet the refund conditions?
If you've already paid more than 3 invoices, or you've had a refund from us before, we won't be able to process another refund.
In this case, we recommend downgrading your plan immediately to make sure you're on the right plan moving forward.
What happens to my physical cards when I downgrade?
If your current plan includes a physical card, you can continue using it without any issues. However, if you downgrade to a plan with fewer or no physical cards, any extra cards exceeding the new plan’s limit will be frozen and non-functional. These cards will remain inactive until you upgrade to a plan that supports them.