Hey bunqers 🌈,

As of April 19, 2024, recipients of SEPA Instant Payments from other banks can receive a recall from the payment sender under certain conditions.

How do I know someone recalled a payment?

You'll receive a push notification about the recall. If you approve the recall request, a new payment event will appear in the app, showing that the funds have been returned to the sender.

Why did I receive a recall request?

A sender may request a recall if they entered the wrong IBAN, transferred the wrong amount, or changed their mind for another reason.

Why am I getting an error when trying to approve a recall?

This may be due to account limits, such as:

• You’ve reached the two monthly withdrawals allowed for Savings Accounts.

• You’ve hit your daily transaction limit.

If you're unable to approve the recall, you can manually transfer the money from another Bank Account or update your daily limit if it’s a payment account.

When can the recipient expect the recalled payment to arrive?

Once bunq approves your instant payment recall, the processing time can range from instantly to up to 2 working days, depending on the other bank involved. If it seems to be taking a bit longer than expected, it might be a good idea to get in touch with the customer service team of the other bank.

Can I recall a payment I sent as a bunq user?

Currently, to recall a payment, you need to contact our Support Center. If you would like this option to be available in the app, feel free to share your idea with us, and we’ll work on making it possible 🚀

When can a payment be recalled?

A recall can be initiated in the case of:

• Duplicate Payments

• Technical Issues

• Fraudulent Payments

• Payments sent to a wrong IBAN

• Wrong amounts transferred by the recipient

• Requests by the recipient (can be recalled only if permission is given by us)

To help prevent payments being sent to a wrong IBAN, we always perform an IBAN Name Check. This helps you make sure that the provided details are correct. If there’s a mismatch, you’ll see a warning pop-up on your screen. You can still choose to continue, but please only proceed if you trust the recipient. 

How long does the recall process take? 

Instant payments can’t be reversed automatically — a recall will always depend on whether the payee and their bank agree to return the payment. 

If you need to recall an instant payment, the process involves the receiving bank and the payee: 

• We send the recall request to the receiving bank.

• The receiving bank contacts their customer and must obtain payee’s consent before returning the funds.

• This can take several days to a few weeks, depending on the receiving bank’s response time.

• A recall isn’t guaranteed. If the recipient or their bank doesn’t agree, the funds won’t be returned.

This process can take several days to a few weeks, depending on the receiving bank’s response time — we can’t influence this timeframe.