Hey bunqers 🌈,
Your security is our top priority. We're dedicated to keeping your account, your money, and your personal data safe.
How do we keep your account safe?
We have a dedicated compliance team that ensures all bunq transactions are legal and follow our T&Cs. They monitor activity and spot any suspicious behavior. Plus, we’ve added extra security features to protect your account:
Remote access software detection: To protect your funds, we detect remote access apps like AnyDesk. If detected, we’ll automatically place a payment limit on your account to help prevent fraud.
IBAN-name check: To prevent wrong transfers and fraud, we’ll ask you to verify the recipient’s name if it doesn’t match the IBAN.
Extra security alerts: Stay alert with notifications during risky actions, like approving a login, making a payment, or changing your daily limit.
Security code reset: If you reset your Security Code, all active logins will end. If you log in on a new device, you'll need to verify your identity again, which adds extra protection in case of suspicious activity.
Automated emergency line: If you're unable to recover access to your account, or you're on bunq Free, contact our automated emergency line at +31208083666. This lets you block your card and account in under a minute to keep your money safe.
What can I do to keep my account safe?
Here are a few simple steps you can take yourself to keep your account, your money, and your data safe:
Use a unique passcode for bunq: one you don't use for any other app or service
Turn on transaction notifications so you see activity in real time
Review your active devices and sessions regularly
Keep the bunq app updated to the latest version
Log out after each session if you ever use bunq on a public or shared device
Report any login you don't recognize right away through our secure, in-app chat
There are a few things to never do, no matter who's asking:
Never share your security code, PIN, or password with anyone, including someone who says they're from bunq
Never use the same password for bunq and other services
Never stay logged in on a device that other people can access
Never use a link in an email or SMS to reach the bunq app. Always open the app directly
Important: We'll never ask you for your security code, PIN, or full password on any channel.
Why was my account restricted?
Our advanced system automatically limits accounts if it detects any risk or suspicious activity. If this happens, we’ll notify you and your account will be under review.
The compliance team will review your account within 5 business days. They’ll investigate the suspicious activity and decide to either:
Lift the restrictions on your account,
Contact you for more information if needed.
If the review takes longer than expected, feel free to reach out to our Support Center.
How can I report a hacked account?
If you suspect your account has been hacked, please report it by filling out this form. Once we receive your report, our team will contact you within 2 business days with the next steps.
Note: If you don’t hear back from us after 2 business days, email us at support@bunq.com using the email address linked to your bunq account. Be sure to include all the details you have about the situation.
I'm a victim of fraud - what should I do?
If you’ve been scammed or suspect fraud, it’s crucial to act fast. We've put together a guide on what you can do if you find yourself to be a victim of fraud which you can check out — here.