Hey bunqers 🌈,
It was recently brought to our attention that fraudsters are publishing fake articles pretending to be bunq, across multiple websites in France.
Your safety is our top priority, so we wanted to share how you can recognize these scams and keep your accounts secure.
What’s the scam?
Fraudsters are pretending to be bunq through fake online articles across websites in France. They may look legitimate but contain false information to trick you into calling fraudulent phone numbers that have no connection to bunq.
We’ll never ask you to call us or ask for your credentials, magic links or personal info (like phone number, security code, card number, or IBAN) outside the bunq app.
How can I spot them?
You can spot these articles by their emphasis on calling the phone numbers they provide. They often mention a phone number several times, display it in bold or claim it’s the fastest way to reach our support team. That’s not how we work.
Here are some red flags to look out for to help you spot these fake articles:
Urging you to call us: the article provides a phone number asking you to call in order to reach Support.
Unusual requests: the article asks for sensitive information or urges you to take immediate action.
Poor design or language: fake articles often have poor design, spelling or grammatical errors.
Some examples of fake articles look like this:
How can I stay safe?
If you see articles which match the description or look like the examples above, you can do the following to stay safe:
Do not call the numbers referenced or follow instructions referenced in the articles.
Do not share any personal information. We will only ask you for personal information through the bunq app.
If you need help, you can reach out to our Support team. Continue reading to learn more about our official Support channels.
Our Official Support Channels
To ensure your safety, always use the following official channels to contact bunq:
In-app support: this is the safest way to contact us is through the bunq app. Simply:
Open your Home tab
Tap on your Profile in the top left corner
Tap on 🟢 Support.
Here, you can also reach our SOS Support by opening a SOS Support chat or by calling our SOS Hotline. The SOS Hotline is a one-way communication channel that can be initiated only by you via the bunq app.
Official email: you can reach out to us at support@bunq.com.
Automated Emergency Line: this is the only number we share which you can call in case you don’t have access to your account and bunq app. Calling our Automated Emergency Line will connect you to an automatic support flow.
We will never ask for your personal information through any other channel or call you. You can find more information on our official Support channels here.
Hey bunqers 🌈,
It was recently brought to our attention that fraudsters are publishing fake articles pretending to be bunq, across multiple websites in France.
Your safety is our top priority, so we wanted to share how you can recognize these scams and keep your accounts secure.
What’s the scam?
Fraudsters are pretending to be bunq through fake online articles across websites in France. They may look legitimate but contain false information to trick you into calling fraudulent phone numbers that have no connection to bunq.
We’ll never ask you to call us or ask for your credentials, magic links or personal info (like phone number, security code, card number, or IBAN) outside the bunq app.
How can I spot them?
You can spot these articles by their emphasis on calling the phone numbers they provide. They often mention a phone number several times, display it in bold or claim it’s the fastest way to reach our support team. That’s not how we work.
Here are some red flags to look out for to help you spot these fake articles:
Urging you to call us: the article provides a phone number asking you to call in order to reach Support.
Unusual requests: the article asks for sensitive information or urges you to take immediate action.
Poor design or language: fake articles often have poor design, spelling or grammatical errors.
Some examples of fake articles look like this:
How can I stay safe?
If you see articles which match the description or look like the examples above, you can do the following to stay safe:
Do not call the numbers referenced or follow instructions referenced in the articles.
Do not share any personal information. We will only ask you for personal information through the bunq app.
If you need help, you can reach out to our Support team. Continue reading to learn more about our official Support channels.
Our Official Support Channels
To ensure your safety, always use the following official channels to contact bunq:
In-app support: this is the safest way to contact us is through the bunq app. Simply:
Open your Home tab
Tap on your Profile in the top left corner
Tap on 🟢 Support.
Here, you can also reach our SOS Support by opening a SOS Support chat or by calling our SOS Hotline. The SOS Hotline is a one-way communication channel that can be initiated only by you via the bunq app.
Official email: you can reach out to us at support@bunq.com.
Automated Emergency Line: this is the only number we share which you can call in case you don’t have access to your account and bunq app. Calling our Automated Emergency Line will connect you to an automatic support flow.
We will never ask for your personal information through any other channel or call you. You can find more information on our official Support channels here.
Hey bunqers 🌈,
It was recently brought to our attention that fraudsters are publishing fake articles pretending to be bunq, across multiple websites in France.
Your safety is our top priority, so we wanted to share how you can recognize these scams and keep your accounts secure.
What’s the scam?
Fraudsters are pretending to be bunq through fake online articles across websites in France. They may look legitimate but contain false information to trick you into calling fraudulent phone numbers that have no connection to bunq.
We’ll never ask you to call us or ask for your credentials, magic links or personal info (like phone number, security code, card number, or IBAN) outside the bunq app.
How can I spot them?
You can spot these articles by their emphasis on calling the phone numbers they provide. They often mention a phone number several times, display it in bold or claim it’s the fastest way to reach our support team. That’s not how we work.
Here are some red flags to look out for to help you spot these fake articles:
Urging you to call us: the article provides a phone number asking you to call in order to reach Support.
Unusual requests: the article asks for sensitive information or urges you to take immediate action.
Poor design or language: fake articles often have poor design, spelling or grammatical errors.
Some examples of fake articles look like this:
How can I stay safe?
If you see articles which match the description or look like the examples above, you can do the following to stay safe:
Do not call the numbers referenced or follow instructions referenced in the articles.
Do not share any personal information. We will only ask you for personal information through the bunq app.
If you need help, you can reach out to our Support team. Continue reading to learn more about our official Support channels.
Our Official Support Channels
To ensure your safety, always use the following official channels to contact bunq:
In-app support: this is the safest way to contact us is through the bunq app. Simply:
Open your Home tab
Tap on your Profile in the top left corner
Tap on 🟢 Support.
Here, you can also reach our SOS Support by opening a SOS Support chat or by calling our SOS Hotline. The SOS Hotline is a one-way communication channel that can be initiated only by you via the bunq app.
Official email: you can reach out to us at support@bunq.com.
Automated Emergency Line: this is the only number we share which you can call in case you don’t have access to your account and bunq app. Calling our Automated Emergency Line will connect you to an automatic support flow.
We will never ask for your personal information through any other channel or call you. You can find more information on our official Support channels here.