Hey bunqer 🌈
If you see a card payment you don’t recognize and suspect unauthorized use, request a chargeback directly in the app from the payment details page. In these cases, you don’t need to contact the merchant — we’ll investigate and keep you updated.
Chargebacks apply to card payments and help you get your money back when something goes wrong. Below you’ll find the situations that are eligible, how to submit, and when a chargeback doesn’t apply.
Unrecognized or unauthorized card payments (fraud)
If a card payment looks unfamiliar or you believe your card was used without your permission:
Submit a chargeback directly from the payment details page in the app.
You don’t need to contact the merchant — we’ll investigate the case for you.
ATM disputes (cash not received or malfunction)
If you attempted to withdraw cash from an ATM and didn’t receive the money, or the ATM malfunctioned:
Submit a chargeback request via the payment’s details page in the app.
This is handled as an ATM dispute by our Cards team.
Eligible merchant dispute cases
Submit a chargeback if any of the following apply:
Product or service not received
Merchant promised a refund, but you didn’t receive it
Duplicate payment (charged more than once for the same transaction)
Payment was canceled, but still processed
Before submitting a merchant dispute
Most issues are resolved faster by contacting the merchant first:
Reach out via chat or email so you have a written record.
Share your order or booking reference and a clear summary of the issue.
Give the merchant a chance to issue a refund or provide the service.
If the merchant doesn’t resolve it, submit your chargeback via the payment details page in the app and attach any relevant proof (order confirmation, cancellation, or correspondence).
Cases not eligible for chargeback
Chargebacks aren’t designed for dissatisfaction or cancellations. Please keep in mind:
Change of mind or buyer’s remorse isn’t eligible.
Dissatisfaction with quality when the product/service was delivered as described isn’t eligible.
Trying to cancel a subscription via chargeback isn’t eligible.
Important: A chargeback cannot be used to cancel subscriptions or ongoing services. You must cancel the subscription directly with the merchant.
Payments not eligible for chargeback
Chargebacks only apply to card payments. The following payment types aren’t eligible:
Bank transfers
iDEAL payments
Wise payments (e.g., TransferWise)
B2B direct debits
SWIFT payments
How to submit a chargeback in the app
Open the card payment in your app and go to the payment details page.
Select the option to request a chargeback.
Follow the prompts and add any documents that support your case (if applicable).
Hey bunqer 🌈
If you see a card payment you don’t recognize and suspect unauthorized use, request a chargeback directly in the app from the payment details page. In these cases, you don’t need to contact the merchant — we’ll investigate and keep you updated.
Chargebacks apply to card payments and help you get your money back when something goes wrong. Below you’ll find the situations that are eligible, how to submit, and when a chargeback doesn’t apply.
Unrecognized or unauthorized card payments (fraud)
If a card payment looks unfamiliar or you believe your card was used without your permission:
Submit a chargeback directly from the payment details page in the app.
You don’t need to contact the merchant — we’ll investigate the case for you.
ATM disputes (cash not received or malfunction)
If you attempted to withdraw cash from an ATM and didn’t receive the money, or the ATM malfunctioned:
Submit a chargeback request via the payment’s details page in the app.
This is handled as an ATM dispute by our Cards team.
Eligible merchant dispute cases
Submit a chargeback if any of the following apply:
Product or service not received
Merchant promised a refund, but you didn’t receive it
Duplicate payment (charged more than once for the same transaction)
Payment was canceled, but still processed
Before submitting a merchant dispute
Most issues are resolved faster by contacting the merchant first:
Reach out via chat or email so you have a written record.
Share your order or booking reference and a clear summary of the issue.
Give the merchant a chance to issue a refund or provide the service.
If the merchant doesn’t resolve it, submit your chargeback via the payment details page in the app and attach any relevant proof (order confirmation, cancellation, or correspondence).
Cases not eligible for chargeback
Chargebacks aren’t designed for dissatisfaction or cancellations. Please keep in mind:
Change of mind or buyer’s remorse isn’t eligible.
Dissatisfaction with quality when the product/service was delivered as described isn’t eligible.
Trying to cancel a subscription via chargeback isn’t eligible.
Important: A chargeback cannot be used to cancel subscriptions or ongoing services. You must cancel the subscription directly with the merchant.
Payments not eligible for chargeback
Chargebacks only apply to card payments. The following payment types aren’t eligible:
Bank transfers
iDEAL payments
Wise payments (e.g., TransferWise)
B2B direct debits
SWIFT payments
How to submit a chargeback in the app
Open the card payment in your app and go to the payment details page.
Select the option to request a chargeback.
Follow the prompts and add any documents that support your case (if applicable).
Hey bunqer 🌈
If you see a card payment you don’t recognize and suspect unauthorized use, request a chargeback directly in the app from the payment details page. In these cases, you don’t need to contact the merchant — we’ll investigate and keep you updated.
Chargebacks apply to card payments and help you get your money back when something goes wrong. Below you’ll find the situations that are eligible, how to submit, and when a chargeback doesn’t apply.
Unrecognized or unauthorized card payments (fraud)
If a card payment looks unfamiliar or you believe your card was used without your permission:
Submit a chargeback directly from the payment details page in the app.
You don’t need to contact the merchant — we’ll investigate the case for you.
ATM disputes (cash not received or malfunction)
If you attempted to withdraw cash from an ATM and didn’t receive the money, or the ATM malfunctioned:
Submit a chargeback request via the payment’s details page in the app.
This is handled as an ATM dispute by our Cards team.
Eligible merchant dispute cases
Submit a chargeback if any of the following apply:
Product or service not received
Merchant promised a refund, but you didn’t receive it
Duplicate payment (charged more than once for the same transaction)
Payment was canceled, but still processed
Before submitting a merchant dispute
Most issues are resolved faster by contacting the merchant first:
Reach out via chat or email so you have a written record.
Share your order or booking reference and a clear summary of the issue.
Give the merchant a chance to issue a refund or provide the service.
If the merchant doesn’t resolve it, submit your chargeback via the payment details page in the app and attach any relevant proof (order confirmation, cancellation, or correspondence).
Cases not eligible for chargeback
Chargebacks aren’t designed for dissatisfaction or cancellations. Please keep in mind:
Change of mind or buyer’s remorse isn’t eligible.
Dissatisfaction with quality when the product/service was delivered as described isn’t eligible.
Trying to cancel a subscription via chargeback isn’t eligible.
Important: A chargeback cannot be used to cancel subscriptions or ongoing services. You must cancel the subscription directly with the merchant.
Payments not eligible for chargeback
Chargebacks only apply to card payments. The following payment types aren’t eligible:
Bank transfers
iDEAL payments
Wise payments (e.g., TransferWise)
B2B direct debits
SWIFT payments
How to submit a chargeback in the app
Open the card payment in your app and go to the payment details page.
Select the option to request a chargeback.
Follow the prompts and add any documents that support your case (if applicable).