Hey bunqers 🌈,
To protect you from potential fraud, we may block or set limits on certain payments. If you see a Transaction Not Allowed message, it means that we consider the payment to be high-risk and therefore didn’t approve it.
Our decision can be based on multiple factors, including:
The amount you’re trying to send
How often you make payments of this type
The recipient of the payment
Known fraud patterns and risk indicators
These measures are in place to protect you from financial loss due to scams and fraud.
What should I do if my payment’s not approved?
Understand the block: We stop the payment if we consider it high-risk.
Explore alternatives: If the payment is legitimate, you may want to try a different payment method or contact the recipient for other options.
Reach out for help: If you have any questions or need assistance, contact our Support. We’re here to help 🌈
Why do we stop some transactions?
Fraudsters use many tactics to trick people into sending money. By limiting or blocking high-risk transactions, we help protect you from:
Help Desk fraud: Scammers pretend to be your bank or a trusted company and ask you to install software like AnyDesk.
Investment scams: Fraudsters promise guaranteed profits through fake investments that sound too good to be true.
Social engineering scams: Criminals pressure you into making payments by pretending to be a friend, family member or authority figure.
‼️Important: bunq will never call you or ask you to install software on your device. If you receive a suspicious request, contact us directly through our secure in-app Support chat. Learn more about spoofing and how to recognize it here.
What if I've been scammed?
We know that being scammed can be scary, we are here to help support you! If you think you’re a victim of fraud:
Report it: Let us know immediately via our fraud report form.
Stay informed: Read our guide on recognizing phishing and scams to learn how to spot suspicious activity and stay safe.
Your safety is our top priority. If you need further help, you can contact our Support.
Hey bunqers 🌈,
To protect you from potential fraud, we may block or set limits on certain payments. If you see a Transaction Not Allowed message, it means that we consider the payment to be high-risk and therefore didn’t approve it.
Our decision can be based on multiple factors, including:
The amount you’re trying to send
How often you make payments of this type
The recipient of the payment
Known fraud patterns and risk indicators
These measures are in place to protect you from financial loss due to scams and fraud.
What should I do if my payment’s not approved?
Understand the block: We stop the payment if we consider it high-risk.
Explore alternatives: If the payment is legitimate, you may want to try a different payment method or contact the recipient for other options.
Reach out for help: If you have any questions or need assistance, contact our Support. We’re here to help 🌈
Why do we stop some transactions?
Fraudsters use many tactics to trick people into sending money. By limiting or blocking high-risk transactions, we help protect you from:
Help Desk fraud: Scammers pretend to be your bank or a trusted company and ask you to install software like AnyDesk.
Investment scams: Fraudsters promise guaranteed profits through fake investments that sound too good to be true.
Social engineering scams: Criminals pressure you into making payments by pretending to be a friend, family member or authority figure.
‼️Important: bunq will never call you or ask you to install software on your device. If you receive a suspicious request, contact us directly through our secure in-app Support chat. Learn more about spoofing and how to recognize it here.
What if I've been scammed?
We know that being scammed can be scary, we are here to help support you! If you think you’re a victim of fraud:
Report it: Let us know immediately via our fraud report form.
Stay informed: Read our guide on recognizing phishing and scams to learn how to spot suspicious activity and stay safe.
Your safety is our top priority. If you need further help, you can contact our Support.
Hey bunqers 🌈,
To protect you from potential fraud, we may block or set limits on certain payments. If you see a Transaction Not Allowed message, it means that we consider the payment to be high-risk and therefore didn’t approve it.
Our decision can be based on multiple factors, including:
The amount you’re trying to send
How often you make payments of this type
The recipient of the payment
Known fraud patterns and risk indicators
These measures are in place to protect you from financial loss due to scams and fraud.
What should I do if my payment’s not approved?
Understand the block: We stop the payment if we consider it high-risk.
Explore alternatives: If the payment is legitimate, you may want to try a different payment method or contact the recipient for other options.
Reach out for help: If you have any questions or need assistance, contact our Support. We’re here to help 🌈
Why do we stop some transactions?
Fraudsters use many tactics to trick people into sending money. By limiting or blocking high-risk transactions, we help protect you from:
Help Desk fraud: Scammers pretend to be your bank or a trusted company and ask you to install software like AnyDesk.
Investment scams: Fraudsters promise guaranteed profits through fake investments that sound too good to be true.
Social engineering scams: Criminals pressure you into making payments by pretending to be a friend, family member or authority figure.
‼️Important: bunq will never call you or ask you to install software on your device. If you receive a suspicious request, contact us directly through our secure in-app Support chat. Learn more about spoofing and how to recognize it here.
What if I've been scammed?
We know that being scammed can be scary, we are here to help support you! If you think you’re a victim of fraud:
Report it: Let us know immediately via our fraud report form.
Stay informed: Read our guide on recognizing phishing and scams to learn how to spot suspicious activity and stay safe.
Your safety is our top priority. If you need further help, you can contact our Support.