Hey 🌈 

We’re required to hold the funds for a minimum of 30 days before we can make them available for withdrawal. The holding period applies because your account was closed due to a security risk, or activity that doesn’t match regular banking behavior. You can read more in Terms 21.2.

Keep the bunq app installed until you have withdrawn your funds. The app shows the real-time status of your funds and tells you when to expect your next update — typically within 30 days of closure.

What is the wait for?

If your account was closed due to a security risk, we hold your funds for a required period of 30 days. This is because it gives anyone with a legal claim on it a chance to come forward first — for example, a bailiff collecting a debt.

If there are claims, we settle them from the funds in your account. This means the final amount returned to you may be less than the balance you had when your account was closed. Here’s how long you may have to wait: 

1. The first 30 days from the moment we close your account. Your funds stay in your closed account while any third party with legal authority can make a claim on it.

2. The review: if there are open third party claims, we’ll extend the hold by another 30 days. If there are no open claims, your remaining funds become available for withdrawal. 

3. Final release: if there are any open claims still open after 60 days, any remaining funds will be automatically available for withdrawal. 

We’ll send you a notification the moment your balance becomes available, so you never have to worry about checking yourself. 

Can the holding period be sped up?

It’s not possible to speed up this process. When an account is closed due to a security risk, we're legally required to wait at least 30 days before making the remaining funds available. 

What if I had Stocks or Crypto?

We notify our trading partners of your account closure, who will sell your investments for you. This usually takes around 14 working days, depending on their processing times. The proceeds arrive in your bunq account in euros and are then handled like the rest of your funds. 

This step is handled by our partners, so getting the funds for withdrawals from your Stocks or Crypto holdings can sometimes take longer.

What can I do while I wait? 

• Check the Withdraw funds button: your balance will be displayed the moment your money is ready for withdrawal.

• Export your statements. Your Annual Overview and Bank Account Statements are still available to export in the app. Open your app, tap on Export statements, and select which statement you’d like to export.