Hey bunqers 🌈, 

You may notice that you’re getting request push notifications from us, even if your push notification settings are off from January 26, 2026.

We understand how confusing, and annoying, this may be. So our team is on it and we’re actively working on a fix. By January 27, 2026, you'll only get push notifications if you've actually opted in to get them. 

Why am I getting push notifications? 

Push notifications are currently being sent to all users, despite the saved notification setting preferences, due to a slight hiccup on our end. Rest assured, your account is completely safe and your personal settings have not been changed.

If you’re getting notifications and you didn’t sign up for them  — no worries! This is a temporary issue and we’re on track to get it resolved by January 27, 2026. 

We’re sorry for the hindrance this may be causing and can’t wait to get your bunq account notifications back normal 🌈

How can I check my push notification settings? 

If you’d like to check your notification settings, you can do so by following the steps below: 

1. Open your bunq App 

2. Go to Your Profile in the top right corner 

3. Tap on Settings 

4. Tap on Notifications 

5. Here, you can check your saved notification setting preferences — which will be applied as normal from January 27, 2026. 

In the meantime, if you have any questions or need assistance, Support is here to help 24/7.

How can I contact Support? 

You can contact support by following these steps: 

1. Open your bunq app

2. Tap on Profile in top-left corner

3. Tap on 🟢Support

4. Explain your issue, ask your question & we’ve got you!