Hey bunqers 🌈,

Thanks to the eSIM in your bunq app, you spend less on data when traveling and save up to 90% on roaming costs.

Install it once, then have reliable internet access across the world ⚡️

What’s an eSIM and how do I get one?

An eSIM is an electronic SIM card that lets you activate and use mobile data plans without needing a physical SIM. It’s an easy and flexible way to stay connected anywhere in the world. Here’s how to activate one from the bunq app:

iOS users

1. Go to your 🏡Home tab

2. Go to your Profile in the top left corner

3. Tap eSIM and Install an eSIM for Free

4. Follow the steps to install your eSIM

Android users

1. Go to your 🏡Home tab

2. Go to your Profile in the top left corner

3. Tap eSIM and Install an eSIM for Free

4. Follow the steps to install your eSIM

*The eSIM service is provided through our partner BetterRoaming

What can I do with my bunq eSIM? 

Your bunq eSIM is all about mobile data, keeping you connected wherever your travels take you. 

This means you can enjoy:

• Messaging apps like WhatsApp and Messenger

• Calling through your favorite apps

• Personal hotspot/tethering to share your connection

Heads-up: Regular voice calls and SMS are not supported at the moment.

Who can use the bunq eSIM?

You can use the bunq eSIM if you:

• Have a verified account with any bunq Plan

• Are between 18 and 76 years old

How can I track my data packages? 

Keeping an eye on your data is easy. You can find everything right in the bunq app:

1. Head to your Profile

2. Tap on eSIM

You'll see a list of your active packages. Once a package is all used up, it will automatically move to your Expired packages list.

How long does my data package last?

Your eSIM package lasts until either your package time runs out or you've used all of your data — whichever comes first.

For example, if you grab a 10 GB-30 days package for your trip, 30 days are the maximum time it can last. But, if you're using lots of data and hit 10 GB on day 15, your package will wrap up then. The good news? You can simply get a new data package to stay connected.

In which countries is the eSIM service available?

The eSIM service is currently available in the following countries 🌎

Afghanistan 🇦🇫, Albania 🇦🇱, Algeria 🇩🇿, Andorra 🇦🇩, Angola 🇦🇴, Argentina 🇦🇷, Armenia 🇦🇲, Aruba 🇦🇼, Australia 🇦🇺, Austria 🇦🇹, Bahrain 🇧🇭, Bangladesh 🇧🇩, Belgium 🇧🇪, Benin 🇧🇯, Bolivia 🇧🇴, Bonaire, Sint Eustatius and Saba 🇧🇶, Bosnia and Herzegovina 🇧🇦, Brazil 🇧🇷, Bulgaria 🇧🇬, Cambodia 🇰🇭, Cameroon 🇨🇲, Canada 🇨🇦, Chad 🇹🇩, Chile 🇨🇱, China 🇨🇳, Colombia 🇨🇴, Congo 🇨🇬, Costa Rica 🇨🇷, Croatia 🇭🇷, Curaçao 🇨🇼, Cyprus 🇨🇾, Czech Republic 🇨🇿, Denmark 🇩🇰, Dominican Republic 🇩🇴, Ecuador 🇪🇨, Egypt 🇪🇬, El Salvador 🇸🇻, Estonia 🇪🇪, Faroe Islands 🇫🇴, Finland 🇫🇮, France 🇫🇷, French Guiana 🇬🇫, Gabon 🇬🇦, Georgia 🇬🇪, Germany 🇩🇪, Ghana 🇬🇭, Gibraltar 🇬🇮, Greece 🇬🇷, Guadeloupe 🇬🇵, Guatemala 🇬🇹, Guernsey 🇬🇬, Guinea 🇬🇳, Honduras 🇭🇳, Hong Kong 🇭🇰, Hungary 🇭🇺, Iceland 🇮🇸, India 🇮🇳, Indonesia 🇮🇩, Iraq 🇮🇶, Ireland 🇮🇪, Isle of Man 🇮🇲, Israel 🇮🇱, Italy 🇮🇹, Japan 🇯🇵, Jersey 🇯🇪, Kazakhstan 🇰🇿, Kenya 🇰🇪, South Korea 🇰🇷, Kuwait 🇰🇼, Kyrgyzstan 🇰🇬, Latvia 🇱🇻, Lesotho 🇱🇸, Liberia 🇱🇷, Liechtenstein 🇱🇮, Lithuania 🇱🇹, Luxembourg 🇱🇺, Macao 🇲🇴, North Macedonia 🇲🇰, Madagascar 🇲🇬, Malawi 🇲🇼, Malaysia 🇲🇾, Malta 🇲🇹, Mayotte 🇾🇹, Mexico 🇲🇽, Moldova 🇲🇩, Monaco 🇲🇨, Montenegro 🇲🇪, Morocco 🇲🇦, Mozambique 🇲🇿, Netherlands 🇳🇱, New Zealand 🇳🇿, Nicaragua 🇳🇮, Niger 🇳🇪, Nigeria 🇳🇬, Norway 🇳🇴, Oman 🇴🇲, Pakistan 🇵🇰, Palestine 🇵🇸, Panama 🇵🇦, Papua New Guinea 🇵🇬, Paraguay 🇵🇾, Peru 🇵🇪, Philippines 🇵🇭, Poland 🇵🇱, Portugal 🇵🇹, Puerto Rico 🇵🇷, Qatar 🇶🇦, Réunion 🇷🇪, Romania 🇷🇴, Rwanda 🇷🇼, Samoa 🇼🇸, Saudi Arabia 🇸🇦, Serbia 🇷🇸, Seychelles 🇸🇨, Singapore 🇸🇬, Sint Maarten 🇸🇽, Slovakia 🇸🇰, Slovenia 🇸🇮, South Africa 🇿🇦, South Sudan 🇸🇸, Spain 🇪🇸, Sri Lanka 🇱🇰, Saint Barthélemy 🇧🇱, Saint Martin 🇲🇫, Sudan 🇸🇩, Suriname 🇸🇷, Swaziland 🇸🇿, Sweden 🇸🇪, Switzerland 🇨🇭, Taiwan 🇹🇼, Tanzania 🇹🇿, Thailand 🇹🇭, Tunisia 🇹🇳, Turkey 🇹🇷, Uganda 🇺🇬, United Kingdom 🇬🇧, United States 🇺🇸, Uruguay 🇺🇾, Uzbekistan 🇺🇿, Vanuatu 🇻🇺, Vietnam 🇻🇳, and Zambia 🇿🇲.

What are the prices and plans?

Prices vary by destination based on local offers. To see what’s available, just check the app for plans and prices. You can choose either country-specific or our worldwide package data plans.

How do I top up my eSIM?

Once we see you’re low on data, we’ll let you know with an in-app notification. Just tap on it to easily choose from the available plans. If you miss the notification, you can always follow these steps to top up your balance:

1. Go to your Profile

2. Tap the eSIM button to open your eSIM

3. Tap Add Data

4. Select your destination and plan

5. Tap Buy Data, we’ll connect you automatically when you land

How can I get free worldwide package data?

If you are a bunq Elite user, you get 8 GB of free worldwide data every year! No need to buy data packages - just install an eSIM from the bunq app and your 8 GB will activate automatically upon arrival at your destination!

Note 1: Even if you’ve used up all your vouchers with the old eSIM model, all bunq Elite users will still get an extra 8 GB of free data to use this year.

Note 2: You’ll automatically get a fresh 8 GB of free data every calendar year.

Note 3: The worldwide package only includes the countries where our eSIM service is available.

I’ve installed my eSIM with the old model. What now?

If you’ve previously installed eSIMs using the old model, you’ll need to download a new eSIM to enjoy the latest benefits:

• You can always top up your eSIM in the bunq app, even if you don’t have a connection;

• Get access to better, more competitive pricing;

• Manage your data directly in the bunq app.

How do I deactivate my eSIM?

iOS users

1. Go to your iPhone’s Settings

2. Tap on “Mobile Service”

3. Tap on the eSIM you want to delete

4. Scroll down and tap delete eSIM

Android users

1. Go to your phone’s Settings

2. Tap on “Connections”

3. Go to “SIM manager”

4. Select the eSIM you want to delete

5. Tap “Remove”

Can I move my eSIM to a new phone? 

Your bunq eSIM is linked to the device you install it on and can't be moved to another phone.

If you want to use your bunq eSIM on a different device, simply install a new one from the bunq app on that phone. Easy as that!

Having connection issues? 

If your eSIM isn't working as expected, don't worry! We've got a simple guide to help you out. Check it out here: My eSIM isn't working. What should I do?

How do I contact Support?

If you have any problem with your eSIM, you can contact us through our Support Center. Just follow these steps:

1. Tap on your Profile in the top left corner

2. Tap on 🟢 Support