Hey bunqers 🌈,

bunq Elite users can effortlessly benefit from Travel Insurance thanks to our partnership with Qover. There's no need to go through the hassle of securing insurance before your travels or dealing with physical offices.

Just activate your travel insurance directly in the bunq app and stay protected for your entire trip! For full details on Qover’s coverage and conditions, see full Terms and Conditions.

Note: Travel Insurance is only available to residents of 🇳🇱 The Netherlands, 🇩🇪 Germany, 🇫🇷 France, 🇪🇸 Spain, 🇮🇪 Ireland, 🇧🇪 Belgium or 🇮🇹 Italy.

How can I activate my Travel Insurance?

Both Personal and Business bunq Elite users can activate their travel insurance following the steps below:

1. Go to your 🏡 Home tab

2. Tap on your Profile in the top left corner

3. Tap on Travel Insurance

4. Agree to the T&Cs and the Privacy Policy

5. Tap Enable Travel Insurance

6. All done!

Once you've enabled your travel insurance, you're automatically covered whenever you make eligible payments with your bunq card for plane tickets, hotels or car rentals abroad.

How do I file a claim?

Here's how you can submit a claim:

1. Go to your 🏡 Home tab

2. Tap your Profile in the top left corner

3. Tap on Travel Insurance

4. Select File insurance claim

5. Follow the flow

Make sure to submit your claims within 30 days of an incident. We recommend submitting a claim as soon as possible and including any relevant supporting documents as soon as you can.

You can also complete the online claim form on Qover's website here. If you're unable to use this form, Qover's services are available from Monday to Friday at +31 20 808 0723, from 09:00 to 17:00.

How can I see my policy number?

You can see the starting date of your insurance and its policy number by following the steps below:

1. Go to 🏡 Home tab

2. Go to your Profile in the top left corner

3. Tap on Travel Insurance

4. See the information on the screen ✅

What should I do in an emergency situation?

• In the event of a severe illness or accident: If you suffer a severe illness or accident requiring emergency medical assistance, your first point of contact should be International SOS at +31 20 808 0723. They are equipped to provide a range of medical and travel assistance services.

• Treatment as an outpatient: for minor illnesses and injuries, we advise you to cover the treatment costs upfront. Upon returning from your trip, you can file a claim with Qover to seek reimbursement.

How do I file a complaint?

Together with Qover, we aim to provide a high-class service at all times. However, if you're dissatisfied with our service, you can file a complaint with Qover. You can do this by filling their form available here.

Can I request a travel certificate?

Here's how you can request a travel certificate:

1. Go to your 🏡 Home tab

2. Tap your Profile in the top left corner

3. Tap on Travel Insurance

4. Select Request travel certificate

You can also apply for your travel certificate directly through Qover's portal.

Who should I contact for travel insurance related questions?

For any other questions related to your Travel Insurance, you can visit Qover’s FAQ section here. Qover's services are also available through phone from Monday to Friday at +31 20 808 0723, from 09:00 to 17:00 CET.