Hey bunqers 🌈,
We understand how important it is to easily manage your Business Account, especially when it comes to making large payments or sharing account access.
With Four-Eye Approval, you get a powerful layer of security which makes sure that these actions are always double-checked by another trusted company member, to give you complete peace of mind.
When enabled, protected actions are sent for a review to a company member with Full Access who is able to accept or deny the action. This is an easy tool to keep your business running smoothly, prevent errors, and block unauthorized activity, straight from the bunq app.
💡 We’re rolling out Four-Eye Approval to all of our Business users in the coming weeks. So, no worries if you can’t see it in your bunq app yet — it’ll be available to you very soon! Can’t wait to get started? Reach out to us at four-eye@bunq.com to request exclusive, early access.
Which actions are protected by Four-Eye Approval?
When you enable Four-Eye Approval, a member from your company will always be required to sign off on the following protected actions:
Sending payments: You can decide on a payment threshold, and any payment you or another member of your company makes above it will require a second sign-off.
Adjusting payment limits: Need to increase the payment threshold you've set? To make sure the spending limits are always agreed upon, any changes will require a second approval.
Approving new users: Always stay aligned on who joins your Business Account. A second approval is needed before any new user is added to the account.
Managing access levels: Decide together what each user can see and do. A second approval is needed whenever you share or change a user’s level of access.
Creating API keys: Protect your account’s data by requiring a second approval before a new API key is created.
Disabling Four-Eye Approval: Disabling the Four-Eye Approval feature itself requires two members of your Company to agree.
How can I set up Four-Eye Approval?
You can enable Four-Eye Approval by following these simple steps:
Go to your Business Account’s Home Tab
Tap on Your Profile
Select Settings
Tap on Security
Tap on Four-Eye Approval
Set up your preferred approval thresholds for payments
Tap on Enable Four-Eye Approval
Any payment above this amount will require a second approval
As soon as you enable Four-Eye Approval for payments, it’s automatically enabled for adding new members, sharing access levels, setting up API keys, and disabling the Four-Eye Approval. To keep your account fully secure when Four-Eye Approval is on, the default approvals for these actions can’t be changed.
Which approval thresholds can I set?
When setting up your Four-Eye Approval, you choose which payment thresholds work for you.
To give you flexible control over your company’s spending, you can choose between two different payment threshold limits. Both are set once for everyone in the company, but they watch for different things. You can set a threshold limit for:
Payments Above (a specific amount): This limit focuses on the size of individual payments. You set one limit for the whole company (e.g., €1,000). If anyone tries to make a single payment that is more than this amount, it will always require a second approval.
Daily Total Above (a specific amount): This limit focuses on the total daily amount that a single user sends per day. You set one limit that applies to every user (e.g., €1,000). If a payment would cause a user's personal total for that day to go over this limit, that payment will require a second approval.
You can use one, the other, or both at the same time.
How does the approval process work?
We designed the approval flow to be simple and transparent, so you always know what’s happening in your account. Here’s how it works:
Request: You, or any other Business Account user, starts an action that needs approval, such as sending a payment over the set payment limit.
Notification: All other users with full access to the Business Account instantly receive a push notification about the pending request.
Approval: The request will appear under the Action Needed section on the home screen. The first user to open the request can either approve or decline it. Only one approval is needed.
Confirmation: The initiating user is notified once the request has been approved or declined.
Expiration: All approval requests automatically expire after 7 days. If no action is taken within this time, the request will be cancelled and will have to be made again.
Can I use Four-Eye Approval if I’m the only one with access to the Business Account?
The purpose of Four-Eye Approval is to have a Business Account user review large payments and changes to account access. So you'll always need at least one other Business Account user with full access in order to enable it. Once they join your Business Account, you’ll be able to enable Four-Eye Approvals.
Is the process the same for Batch Payments?
Yes. If the total amount of a batch payment is higher than the threshold you’ve set, it will follow the same approval process as a single payment.
What happens if a request isn’t approved in time?
If no action is taken within 7 days, the request will expire and be cancelled. To proceed, you will need to create the request again.
Which actions don’t fall under Four-Eye Approvals?
To keep things running smoothly, some actions won’t require a second approval. These include:
Moving money between your own Business Accounts. This is always instant and doesn't need a second approval.
Online payments like iDEAL | Wero, Bizum, or 3DS don’t currently require a second approval.
Can I disable Four-Eye Approvals?
Yes! To ensure your account security isn't changed without a second opinion, disabling the feature also requires an approval from another director. Here’s how you can disable it:
Go to your Business Account’s Home Tab
Tap on Your Company’s Profile
Select Settings
Tap on Security
Tap on Four-Eye Approval
Toggle off the Four-Eye Approval
Your request will be sent off as a notification to a director in your company. It follows the same simple approval process, so your account always stays protected.