Hey bunqers 🌈,

Are you facing an urgent issue related to your bunq account? You can use our SOS feature directly from the bunq app for 24/7 emergency support. Once we receive your SOS request, it becomes our top priority. Here’s how you can start an SOS Support chat or call our SOS Hotline to speak directly with a bunq expert.

Important: We will never call you to ask for personal information, like email, security code, or card details. Remember that private information should only shared through our secure chat in the bunq app. If you’re receiving a phone call from a person claiming to be a bunq representative, hang up the phone and report it.

Open an SOS Support chat📱

All bunq users can get emergency support. Open an SOS support chat and our team will get back to you within 10 minutes. Here's how you can start an SOS support chat in your bunq app:

1. Tap on your Profile in the top left corner

2. Tap on 🟢 Support

3. Tap on the 3 dots in the top right corner

4. Select Get Emergency Support

5. Tap Chat with SOS Support

6. Explain your issue — we'll be right with you!

Call us through SOS Hotline

On bunq Core, Pro, or Elite, you can use your bunq app to call a bunq employee directly. Translate your conversations in real-time with AI voice translations. To do so, follow these steps:

1. Tap on your Profile in the top left corner

2. Tap on 🟢 Support

3. Tap on the 3 dots in the top right corner

4. Select Get Emergency Support

5. Tap Call our secure SOS Hotline

Note: The SOS Hotline is a one-way communication channel that can only be initiated by you.

How can I translate my conversation?

To translate your conversations in real-time with the help of AI, follow these steps:

1. Tap on your Profile in the top left corner

2. Tap on 🟢 Support

3. Tap on the 3 dots in the top right corner

4. Select Get Emergency Support

5. Tap Call our secure SOS Hotline

6. Tap on Translate using AI and choose your language

I was advised on the phone to contact Support from the app. What do I do now?

Don’t worry, finding personal Support in the bunq app is easy and fast. Just follow this process to contact the Support team through our Support Chat in the app:

1. Tap on your Profile in the top left corner

2. Tap on 🟢 Support

3. Categorize and describe your issue

4. We'll get back to you as soon as possible