Hey bunqers 🌈,

Have you ordered a bunq card and can’t wait to start using it? Or have you lost your bunq card and want to temporarily disable it until you find it?

You can easily activate and deactivate your card from your bunq App and bunq Web. You can see the steps on how to do this below.

How can I activate my card?

bunq App

You can activate your new card from the bunq app by following these steps:

1. Go to 🏠 Home

2. Select the card you want to activate

3. Tap on Activate Card and confirm its arrival or tap on Reactivate Card

4. Choose and confirm your new PIN

bunq Web

You can also activate your card via bunq Web by following these steps:

1. Log in to bunq Web

2. Select the card you want to activate

3. If it’s a new card, click on My card has arrived and confirm or click on Reactivate Card

4. Choose and confirm your new PIN

You're all set to start using your card!

Keep in mind that:

• The magnetic stripe of your card comes enabled by default for the countries you've allowed in your countries list 🌍

• You can also activate your card by scanning the QR code on your envelope once you receive it. Scanning the code will bring you to the activation flow 🪄

Want to enable contactless payments?

In order to enable contactless payments for your card, you'll first need to make one transaction using your PIN. You can do this by:

1. Inserting your card into a physical pin terminal.

2. Entering the PIN code that you set when activating your card.

After doing so your contactless payments will be automatically enabled. The limit for contactless payments that don't require a PIN code is €25 per individual transaction and €50 for all transactions combined. This topic can give you some more info.

Deactivating your card

bunq App

1. Go to 🏠 Home tab

2. Select the card you want to deactivate

3. Tap on ⚙️ Settings in the top right corner

4. Tap on Block Card

5. Select 🟦 Block Temporarily

bunq Web

1. Log in to bunq Web

2. Select the card you want to deactivate

3. Click on ⚙️Settings in the top right corner

4. Click on Block Card

5. Select 🟦 Block Temporarily

Keep in mind that:

• Your card is now temporarily turned off. You can activate it again anytime 🙌

• The card will also disappear from your overview and move to your 'Archive' in the Home tab.

• This is not the same as blocking a card permanently your card, which can't be undone.

Can my card get automatically blocked?

Due to security reasons, your card will be automatically blocked temporarily if there are multiple failed card transactions due to insufficient balance. However, if the same card keeps experiencing more failed transactions, it'll be blocked permanently.

In case your card is only blocked temporarily, you can re-activate it by simply following the steps explained here - once you do, you'll be able to either top-up the Bank Account linked to the card in question or link the card to a Bank Account with sufficient balance.