Hey bunqer 🌈
Seeing an error with “Contact Support” can be frustrating. In most cases, you can fix it yourself in a few minutes. Find the exact error message below and follow the steps to solve it right away.
Tip: If you ever contact Support, share the exact wording of the error. It helps us help you faster.
Fix it yourself by error message
You cannot disable an alias if it is currently used to log in.
Log out and log back in with a different login credential, then remove the alias you don’t want to use.
Add an alternative login first
Make sure your profile has both a phone number and an email address added and confirmed
Log out
Tap the “i” next to your name
Select “Forget this User Account”
Log in with a different credential
Use a phone number or email address that’s different from the one you’re trying to remove
Confirm with your security code
Remove the old alias
Go to your Profile and delete the phone number or email address you no longer want to use
You have reached your monthly limit of 2 payments from a EUR savings account.
If you need to make a payment anyway, you can convert this Savings Account to a Bank Account.Savings Accounts allow 2 withdrawals per calendar month. Convert it to a Bank Account to keep using your money right now:
Go to the Savings tab
Open your Savings Account
Tap the Settings icon (top right)
Select “Convert to Bank Account”
Once converted, find it in the Home tab.
Important: You’ll stop earning interest after converting to a Bank Account.
Merchant is already blocklisted.
See all blocklisted merchants here: https://go.bunq.com/link/view-blocked-payments
Your invoicing account doesn't have enough money to complete the payment.
You can select your invoicing account in the bank account settings. Choose a different billing account or add money:
Manage your invoicing account: https://go.bunq.com/link/update-billing-account
Add money: https://go.bunq.com/link/topup
Unable to log you in.
You have not yet set up a login code for this account. Set your login code here: https://go.bunq.com/link/login-code
You are currently in debt. Please repay your dues first.
Please repay your dues first, Top up to resolve your negative balance: https://go.bunq.com/link/topup
You have a joint account which is not allowed for the selected subscription.
Please ensure you have no joint accounts and try again. Check if an account is Joint and close it if needed:
Go to the Home tab (Bank Accounts) or Savings tab (Savings Accounts)
Open the account
Tap the Settings icon (top right)
Select “Granted Access To”
If it’s a Joint Account, you’ll see the list of Co-Owners
To close it, go back to Settings and tap “Close Bank Account”
You have too many monetary accounts to downgrade to the selected subscription.
Please ensure you only have 3 monetary accounts and try again. Both Bank Accounts (Home tab) and Savings Accounts (Savings tab) count toward the limit of 3. Close accounts until your total is 3:
Go to the Home or Savings tab
Open the account
Tap the Settings icon (top right)
Tap “Close Bank Account”
To close your personal account, please close your business account first.
A personal account is required to hold a business account for security and regulatory reasons, and for login. If you don’t plan to use your personal account daily, switch it to the bunq Free plan (no monthly fee) to keep your business account active without extra costs for your personal account.
There must always be at least one active alias per user.
Always keep at least one confirmed email address or phone number on your profile.
Add and confirm a new alias before you delete an old one.
To order your card, you first need a sub-account you can use for card payments.
This can be a Bank Account or an Easy Budgeting account. Simply open a Bank Account: https://go.bunq.com/link/create-monetary-account
Did you change your phone number or email address?
Please log out and log in with your new phone number or email address and try again.
Add an alternative login first
Make sure your profile has both a phone number and an email address added and confirmed
Log out
Tap the “i” next to your name
Select “Forget this User Account”
Log in with your new credential
Use your updated phone number or email address
Confirm with your security code
You don't have a subscription of type membership active.
Please switch to bunq Core, bunq Pro or bunq Elite before you request your Trial. Change your plan here: https://go.bunq.com/link/billing
You do not have any active sub-accounts. Please create one and try again.
Please create one and try again, you can open a Bank Account here: https://go.bunq.com/link/create-monetary-account
You're already automatically accepting payments to this merchant.
See your Auto Accepted lists: https://go.bunq.com/link/security
You’ll find Card Payments, Direct Debits, and Contact Requests under “Auto Accepted.”
To Auto Accept this merchant, you first need to unblock them.
Unblock the merchant, then set Auto Accept again:
Go to Profile > Settings > Security
Select Card Payments at the bottom
Find the merchant in the blocked list and open it
Tap Unblock
Set up Auto Accept again if needed
You can't activate cards while you have a negative balance.
Top up to activate your card: https://go.bunq.com/link/topup
You have too many virtual cards to downgrade to the selected subscription.
Please ensure you only have 1 virtual card(s) and try again. Remove extra Virtual Cards:
Go to the Cards tab
Virtual Cards show a cloud icon on the card preview
Tap the Settings icon next to the card name
Choose “Block Card”
You should have at least one bank account in EUR to update your plan. Please create a bank account and try again.
Please create a bank account and try again, you can open a EUR Bank Account here: https://go.bunq.com/link/create-monetary-account
We cannot close this bank account: You cannot own a card without a bank account.
Please deactivate all your cards first, then you can block your cards, then close the account:
Go to the Cards tab
Tap the Settings icon next to the card name
Choose “Block Card”
It seems you currently have a negative balance.
Please deposit an amount and your subscription will be reactivated again automatically! Top up to reactivate your subscription: https://go.bunq.com/link/topup
Requesting a refund is not possible for transactions with whitelisted merchants.
See your whitelisted merchants: https://go.bunq.com/link/security
Find Card Payments, Direct Debits, and Contact Requests in “Auto Accepted.”
Still need help?
If the steps above don’t solve it, contact Support from the app and share the exact error text and a screenshot. It helps us resolve things faster.
Hey bunqer 🌈
Seeing an error with “Contact Support” can be frustrating. In most cases, you can fix it yourself in a few minutes. Find the exact error message below and follow the steps to solve it right away.
Tip: If you ever contact Support, share the exact wording of the error. It helps us help you faster.
Fix it yourself by error message
You cannot disable an alias if it is currently used to log in.
Log out and log back in with a different login credential, then remove the alias you don’t want to use.
Add an alternative login first
Make sure your profile has both a phone number and an email address added and confirmed
Log out
Tap the “i” next to your name
Select “Forget this User Account”
Log in with a different credential
Use a phone number or email address that’s different from the one you’re trying to remove
Confirm with your security code
Remove the old alias
Go to your Profile and delete the phone number or email address you no longer want to use
You have reached your monthly limit of 2 payments from a EUR savings account.
If you need to make a payment anyway, you can convert this Savings Account to a Bank Account.Savings Accounts allow 2 withdrawals per calendar month. Convert it to a Bank Account to keep using your money right now:
Go to the Savings tab
Open your Savings Account
Tap the Settings icon (top right)
Select “Convert to Bank Account”
Once converted, find it in the Home tab.
Important: You’ll stop earning interest after converting to a Bank Account.
Merchant is already blocklisted.
See all blocklisted merchants here: https://go.bunq.com/link/view-blocked-payments
Your invoicing account doesn't have enough money to complete the payment.
You can select your invoicing account in the bank account settings. Choose a different billing account or add money:
Manage your invoicing account: https://go.bunq.com/link/update-billing-account
Add money: https://go.bunq.com/link/topup
Unable to log you in.
You have not yet set up a login code for this account. Set your login code here: https://go.bunq.com/link/login-code
You are currently in debt. Please repay your dues first.
Please repay your dues first, Top up to resolve your negative balance: https://go.bunq.com/link/topup
You have a joint account which is not allowed for the selected subscription.
Please ensure you have no joint accounts and try again. Check if an account is Joint and close it if needed:
Go to the Home tab (Bank Accounts) or Savings tab (Savings Accounts)
Open the account
Tap the Settings icon (top right)
Select “Granted Access To”
If it’s a Joint Account, you’ll see the list of Co-Owners
To close it, go back to Settings and tap “Close Bank Account”
You have too many monetary accounts to downgrade to the selected subscription.
Please ensure you only have 3 monetary accounts and try again. Both Bank Accounts (Home tab) and Savings Accounts (Savings tab) count toward the limit of 3. Close accounts until your total is 3:
Go to the Home or Savings tab
Open the account
Tap the Settings icon (top right)
Tap “Close Bank Account”
To close your personal account, please close your business account first.
A personal account is required to hold a business account for security and regulatory reasons, and for login. If you don’t plan to use your personal account daily, switch it to the bunq Free plan (no monthly fee) to keep your business account active without extra costs for your personal account.
There must always be at least one active alias per user.
Always keep at least one confirmed email address or phone number on your profile.
Add and confirm a new alias before you delete an old one.
To order your card, you first need a sub-account you can use for card payments.
This can be a Bank Account or an Easy Budgeting account. Simply open a Bank Account: https://go.bunq.com/link/create-monetary-account
Did you change your phone number or email address?
Please log out and log in with your new phone number or email address and try again.
Add an alternative login first
Make sure your profile has both a phone number and an email address added and confirmed
Log out
Tap the “i” next to your name
Select “Forget this User Account”
Log in with your new credential
Use your updated phone number or email address
Confirm with your security code
You don't have a subscription of type membership active.
Please switch to bunq Core, bunq Pro or bunq Elite before you request your Trial. Change your plan here: https://go.bunq.com/link/billing
You do not have any active sub-accounts. Please create one and try again.
Please create one and try again, you can open a Bank Account here: https://go.bunq.com/link/create-monetary-account
You're already automatically accepting payments to this merchant.
See your Auto Accepted lists: https://go.bunq.com/link/security
You’ll find Card Payments, Direct Debits, and Contact Requests under “Auto Accepted.”
To Auto Accept this merchant, you first need to unblock them.
Unblock the merchant, then set Auto Accept again:
Go to Profile > Settings > Security
Select Card Payments at the bottom
Find the merchant in the blocked list and open it
Tap Unblock
Set up Auto Accept again if needed
You can't activate cards while you have a negative balance.
Top up to activate your card: https://go.bunq.com/link/topup
You have too many virtual cards to downgrade to the selected subscription.
Please ensure you only have 1 virtual card(s) and try again. Remove extra Virtual Cards:
Go to the Cards tab
Virtual Cards show a cloud icon on the card preview
Tap the Settings icon next to the card name
Choose “Block Card”
You should have at least one bank account in EUR to update your plan. Please create a bank account and try again.
Please create a bank account and try again, you can open a EUR Bank Account here: https://go.bunq.com/link/create-monetary-account
We cannot close this bank account: You cannot own a card without a bank account.
Please deactivate all your cards first, then you can block your cards, then close the account:
Go to the Cards tab
Tap the Settings icon next to the card name
Choose “Block Card”
It seems you currently have a negative balance.
Please deposit an amount and your subscription will be reactivated again automatically! Top up to reactivate your subscription: https://go.bunq.com/link/topup
Requesting a refund is not possible for transactions with whitelisted merchants.
See your whitelisted merchants: https://go.bunq.com/link/security
Find Card Payments, Direct Debits, and Contact Requests in “Auto Accepted.”
Still need help?
If the steps above don’t solve it, contact Support from the app and share the exact error text and a screenshot. It helps us resolve things faster.
Hey bunqer 🌈
Seeing an error with “Contact Support” can be frustrating. In most cases, you can fix it yourself in a few minutes. Find the exact error message below and follow the steps to solve it right away.
Tip: If you ever contact Support, share the exact wording of the error. It helps us help you faster.
Fix it yourself by error message
You cannot disable an alias if it is currently used to log in.
Log out and log back in with a different login credential, then remove the alias you don’t want to use.
Add an alternative login first
Make sure your profile has both a phone number and an email address added and confirmed
Log out
Tap the “i” next to your name
Select “Forget this User Account”
Log in with a different credential
Use a phone number or email address that’s different from the one you’re trying to remove
Confirm with your security code
Remove the old alias
Go to your Profile and delete the phone number or email address you no longer want to use
You have reached your monthly limit of 2 payments from a EUR savings account.
If you need to make a payment anyway, you can convert this Savings Account to a Bank Account.Savings Accounts allow 2 withdrawals per calendar month. Convert it to a Bank Account to keep using your money right now:
Go to the Savings tab
Open your Savings Account
Tap the Settings icon (top right)
Select “Convert to Bank Account”
Once converted, find it in the Home tab.
Important: You’ll stop earning interest after converting to a Bank Account.
Merchant is already blocklisted.
See all blocklisted merchants here: https://go.bunq.com/link/view-blocked-payments
Your invoicing account doesn't have enough money to complete the payment.
You can select your invoicing account in the bank account settings. Choose a different billing account or add money:
Manage your invoicing account: https://go.bunq.com/link/update-billing-account
Add money: https://go.bunq.com/link/topup
Unable to log you in.
You have not yet set up a login code for this account. Set your login code here: https://go.bunq.com/link/login-code
You are currently in debt. Please repay your dues first.
Please repay your dues first, Top up to resolve your negative balance: https://go.bunq.com/link/topup
You have a joint account which is not allowed for the selected subscription.
Please ensure you have no joint accounts and try again. Check if an account is Joint and close it if needed:
Go to the Home tab (Bank Accounts) or Savings tab (Savings Accounts)
Open the account
Tap the Settings icon (top right)
Select “Granted Access To”
If it’s a Joint Account, you’ll see the list of Co-Owners
To close it, go back to Settings and tap “Close Bank Account”
You have too many monetary accounts to downgrade to the selected subscription.
Please ensure you only have 3 monetary accounts and try again. Both Bank Accounts (Home tab) and Savings Accounts (Savings tab) count toward the limit of 3. Close accounts until your total is 3:
Go to the Home or Savings tab
Open the account
Tap the Settings icon (top right)
Tap “Close Bank Account”
To close your personal account, please close your business account first.
A personal account is required to hold a business account for security and regulatory reasons, and for login. If you don’t plan to use your personal account daily, switch it to the bunq Free plan (no monthly fee) to keep your business account active without extra costs for your personal account.
There must always be at least one active alias per user.
Always keep at least one confirmed email address or phone number on your profile.
Add and confirm a new alias before you delete an old one.
To order your card, you first need a sub-account you can use for card payments.
This can be a Bank Account or an Easy Budgeting account. Simply open a Bank Account: https://go.bunq.com/link/create-monetary-account
Did you change your phone number or email address?
Please log out and log in with your new phone number or email address and try again.
Add an alternative login first
Make sure your profile has both a phone number and an email address added and confirmed
Log out
Tap the “i” next to your name
Select “Forget this User Account”
Log in with your new credential
Use your updated phone number or email address
Confirm with your security code
You don't have a subscription of type membership active.
Please switch to bunq Core, bunq Pro or bunq Elite before you request your Trial. Change your plan here: https://go.bunq.com/link/billing
You do not have any active sub-accounts. Please create one and try again.
Please create one and try again, you can open a Bank Account here: https://go.bunq.com/link/create-monetary-account
You're already automatically accepting payments to this merchant.
See your Auto Accepted lists: https://go.bunq.com/link/security
You’ll find Card Payments, Direct Debits, and Contact Requests under “Auto Accepted.”
To Auto Accept this merchant, you first need to unblock them.
Unblock the merchant, then set Auto Accept again:
Go to Profile > Settings > Security
Select Card Payments at the bottom
Find the merchant in the blocked list and open it
Tap Unblock
Set up Auto Accept again if needed
You can't activate cards while you have a negative balance.
Top up to activate your card: https://go.bunq.com/link/topup
You have too many virtual cards to downgrade to the selected subscription.
Please ensure you only have 1 virtual card(s) and try again. Remove extra Virtual Cards:
Go to the Cards tab
Virtual Cards show a cloud icon on the card preview
Tap the Settings icon next to the card name
Choose “Block Card”
You should have at least one bank account in EUR to update your plan. Please create a bank account and try again.
Please create a bank account and try again, you can open a EUR Bank Account here: https://go.bunq.com/link/create-monetary-account
We cannot close this bank account: You cannot own a card without a bank account.
Please deactivate all your cards first, then you can block your cards, then close the account:
Go to the Cards tab
Tap the Settings icon next to the card name
Choose “Block Card”
It seems you currently have a negative balance.
Please deposit an amount and your subscription will be reactivated again automatically! Top up to reactivate your subscription: https://go.bunq.com/link/topup
Requesting a refund is not possible for transactions with whitelisted merchants.
See your whitelisted merchants: https://go.bunq.com/link/security
Find Card Payments, Direct Debits, and Contact Requests in “Auto Accepted.”
Still need help?
If the steps above don’t solve it, contact Support from the app and share the exact error text and a screenshot. It helps us resolve things faster.