Hey bunqers 🌈,

We’re here to give you fast and effective Support. Built with your security in mind, our Support chat is where you can ask your questions in a safe environment and get quick and reliable answers from our team.

How does the Support chat work?

Whenever you send a message, our AI assistant provides expert-level support that’s fast, secure, and always available. Most questions are picked up in under one minute, saving you time for what really matters.
If the AI assistant can’t fully resolve your issue, a human expert steps in to guide the conversation and make sure you get the right solution. This way, you always get instant help and the right expert when needed.

How can I get support?

Tap here to get instant Support ⚡️ You can also:

1. Open your bunq App

2. Tap on your Profile in the top left corner

3. Tap on 🟢 Support

4. Ask your questions - we are here to help 24/7!

Important note: Always be careful with your personal data and make sure to never share it with third parties. bunq will never call you or contact you outside of the bunq app or its official channels and ask for your credentials or any personal information (phone number, email address, security code, card number, IBAN, etc.)

Support chat in your Language

You can contact our Support chat, and get help in your preferred language, by following the steps below:

1. Tap on your Profile in the top left corner

2. Tap 🟢 Support Center

3. Write your message and we'll answer in your language!

Getting Emergency Support

If you need assistance fast from our Support agents, you can always open an SOS chat, like so:

1. Tap on your Profile in the top left corner

2. Tap 🟢 Support Center

3. Tap on ... in the top right

4. Tap on Get Emergency Support

5. Go to 🟡 Chat with SOS Support

Or, call our secure SOS Hotline:

1. Tap on your Profile in the top left corner

2. Tap 🟢 Support Center

3. Tap on ... in the top right

4. Tap on Get Emergency Support

5. Go to 🔵 Call our secure SOS Hotline

Send an attachment

At times, providing a screenshot can simplify the process of illustrating the issue you're encountering. Additionally, we may request further documentation from you.

For you to be able to provide us with screenshots, proof of missing payments, etc., you should send us an attachment. To do so, follow these steps:

1. Tap on your Profile in the top left corner

2. Tap 🟢 Support Center

3. Tap on the ➕ in the bottom left corner

4. Take a photo or upload one from your library

Why does bunq use AI for Support?

If you’d like to read more about the benefits of using AI in Support, you can read more on this here ⚡️