Hey bunqers 🌈,
At bunq, our commitment is to deliver prompt and effective assistance to all our users through our Support chat. Designed with a focus on security, we guarantee your privacy through encryption, making sure your questions are answered quickly and in a safe environment.
In this topic, we’ll mention some of the features that’ll help you with the Support process.
How to open a Support chat?
Tap on your Profile in the top left corner
Tap on 🟢 Support Important note: Always be careful with your personal data and make sure to never share it with third parties. bunq would never call you or contact you outside of the bunq app or its official channels and ask for your credentials or any personal information (phone number, email address, security code, card number, IBAN, etc.)
Instant Support
Need help right away? Open the Support chat and get instant support 24/7.
We've combined all our knowledge and expertise into an advanced AI system which understands your question, speaks your language, and instantly routes your message to the right expert.
All our dedicated support agents work together with our advanced AI, enabling them to provide faster and more accurate solutions to your questions. This dynamic collaboration ensures that you receive instant support to make your banking experience as smooth as possible.
Our team is here to provide you with seamless replies, ensuring clear solutions without any endless back-and-forth. We're dedicated to resolving your issue efficiently and making your life easy.
bunq is here to help, whenever you need.
Support chat in your Language
You can contact our Support chat, and get help in your preferred language, by following the steps below:
Tap on your Profile in the top left corner
Tap 🟢 Support Center
Write your message and we'll answer in your language!
Getting Emergency Support
If you need assistance fast from our Support agents, you can always open an SOS chat, like so:
Tap on your Profile in the top left corner
Tap 🟢 Support Center
Tap on ... in the top right
Tap on Get Emergency Support
Go to 🟡 Chat with SOS Support
Or, call our secure SOS Hotline:
Tap on your Profile in the top left corner
Tap 🟢 Support Center
Tap on ... in the top right
Tap on Get Emergency Support
Go to 🔵 Call our secure SOS Hotline
Send an attachment
At times, providing a screenshot can simplify the process of illustrating the issue you're encountering. Additionally, we may request further documentation from you.
For you to be able to provide us with screenshots, proof of missing payments, etc., you should send us an attachment. To do so, follow these steps:
Tap on your Profile in the top left corner
Tap 🟢 Support Center
Tap on the ➕ in the bottom left corner
Take a photo or upload one from your library
Hey bunqers 🌈,
At bunq, our commitment is to deliver prompt and effective assistance to all our users through our Support chat. Designed with a focus on security, we guarantee your privacy through encryption, making sure your questions are answered quickly and in a safe environment.
In this topic, we’ll mention some of the features that’ll help you with the Support process.
How to open a Support chat?
Tap on your Profile in the top left corner
Tap on 🟢 Support Important note: Always be careful with your personal data and make sure to never share it with third parties. bunq would never call you or contact you outside of the bunq app or its official channels and ask for your credentials or any personal information (phone number, email address, security code, card number, IBAN, etc.)
Instant Support
Need help right away? Open the Support chat and get instant support 24/7.
We've combined all our knowledge and expertise into an advanced AI system which understands your question, speaks your language, and instantly routes your message to the right expert.
All our dedicated support agents work together with our advanced AI, enabling them to provide faster and more accurate solutions to your questions. This dynamic collaboration ensures that you receive instant support to make your banking experience as smooth as possible.
Our team is here to provide you with seamless replies, ensuring clear solutions without any endless back-and-forth. We're dedicated to resolving your issue efficiently and making your life easy.
bunq is here to help, whenever you need.
Support chat in your Language
You can contact our Support chat, and get help in your preferred language, by following the steps below:
Tap on your Profile in the top left corner
Tap 🟢 Support Center
Write your message and we'll answer in your language!
Getting Emergency Support
If you need assistance fast from our Support agents, you can always open an SOS chat, like so:
Tap on your Profile in the top left corner
Tap 🟢 Support Center
Tap on ... in the top right
Tap on Get Emergency Support
Go to 🟡 Chat with SOS Support
Or, call our secure SOS Hotline:
Tap on your Profile in the top left corner
Tap 🟢 Support Center
Tap on ... in the top right
Tap on Get Emergency Support
Go to 🔵 Call our secure SOS Hotline
Send an attachment
At times, providing a screenshot can simplify the process of illustrating the issue you're encountering. Additionally, we may request further documentation from you.
For you to be able to provide us with screenshots, proof of missing payments, etc., you should send us an attachment. To do so, follow these steps:
Tap on your Profile in the top left corner
Tap 🟢 Support Center
Tap on the ➕ in the bottom left corner
Take a photo or upload one from your library
Hey bunqers 🌈,
At bunq, our commitment is to deliver prompt and effective assistance to all our users through our Support chat. Designed with a focus on security, we guarantee your privacy through encryption, making sure your questions are answered quickly and in a safe environment.
In this topic, we’ll mention some of the features that’ll help you with the Support process.
How to open a Support chat?
Tap on your Profile in the top left corner
Tap on 🟢 Support Important note: Always be careful with your personal data and make sure to never share it with third parties. bunq would never call you or contact you outside of the bunq app or its official channels and ask for your credentials or any personal information (phone number, email address, security code, card number, IBAN, etc.)
Instant Support
Need help right away? Open the Support chat and get instant support 24/7.
We've combined all our knowledge and expertise into an advanced AI system which understands your question, speaks your language, and instantly routes your message to the right expert.
All our dedicated support agents work together with our advanced AI, enabling them to provide faster and more accurate solutions to your questions. This dynamic collaboration ensures that you receive instant support to make your banking experience as smooth as possible.
Our team is here to provide you with seamless replies, ensuring clear solutions without any endless back-and-forth. We're dedicated to resolving your issue efficiently and making your life easy.
bunq is here to help, whenever you need.
Support chat in your Language
You can contact our Support chat, and get help in your preferred language, by following the steps below:
Tap on your Profile in the top left corner
Tap 🟢 Support Center
Write your message and we'll answer in your language!
Getting Emergency Support
If you need assistance fast from our Support agents, you can always open an SOS chat, like so:
Tap on your Profile in the top left corner
Tap 🟢 Support Center
Tap on ... in the top right
Tap on Get Emergency Support
Go to 🟡 Chat with SOS Support
Or, call our secure SOS Hotline:
Tap on your Profile in the top left corner
Tap 🟢 Support Center
Tap on ... in the top right
Tap on Get Emergency Support
Go to 🔵 Call our secure SOS Hotline
Send an attachment
At times, providing a screenshot can simplify the process of illustrating the issue you're encountering. Additionally, we may request further documentation from you.
For you to be able to provide us with screenshots, proof of missing payments, etc., you should send us an attachment. To do so, follow these steps:
Tap on your Profile in the top left corner
Tap 🟢 Support Center
Tap on the ➕ in the bottom left corner
Take a photo or upload one from your library