Hey bunqers 🌈,
To ensure we keep your account safe, we may restrict your account as a temporary security measure if we notice any unusual activity.
We understand that this can be frustrating and our specialized team will review your account within 2 days to get it back to normal as soon as possible.
While we conduct the review, please keep an eye out on our communications via the App - we will reach out to you if we need any extra details to help understand these activities.
We’ll never call you or ask for your credentials, magic links or personal info (like phone number, security code, card number, or IBAN) outside the bunq app.
Why was my account restricted?
There are a couple of reasons on why restrictions on your account may have applied:
Our system may have spotted unusual activity on your account and automatic security measures have been applied until further review is done by the relevant team;
You’ve missed a deadline to comply with a certain requirement (e.g. transfer a business activity from a personal account to a business account);
You haven’t provided the requested documents or information (e.g. regarding your source of funds, a payment or intended usage of a bunq account).
What can I do?
You can first check if there are any Awaiting events or unresponded chats in your app by completing the following steps.
Open your bunq app and go to your Profile to check for awaiting events.
Both pending events or awaiting chat(s) will be visible so you can check and provide all the required information and supporting documents.
You can attach pictures or PDF files of the requested documents (e.g. a copy of your salary slip or extract of another bank account).
Make sure you go through all questions and provide any relevant supporting documents requested. This will save you time and will help us finish the checks faster.
If the restriction has been in place for more than 2 days, you can reach out to our Support team for further assistance.
What happens next?
Your account will be reviewed and should be back to normal within 2 days.
If we suspect that your account is being used to carry out illegal activities, then it's our responsibility to deny all access to that account by restricting your account. Depending on the situation, this decision can be either temporary (until further details disclosed) or permanent.
After we complete the review, our specialized team may contact you to ask for further information.
Hey bunqers 🌈,
To ensure we keep your account safe, we may restrict your account as a temporary security measure if we notice any unusual activity.
We understand that this can be frustrating and our specialized team will review your account within 2 days to get it back to normal as soon as possible.
While we conduct the review, please keep an eye out on our communications via the App - we will reach out to you if we need any extra details to help understand these activities.
We’ll never call you or ask for your credentials, magic links or personal info (like phone number, security code, card number, or IBAN) outside the bunq app.
Why was my account restricted?
There are a couple of reasons on why restrictions on your account may have applied:
Our system may have spotted unusual activity on your account and automatic security measures have been applied until further review is done by the relevant team;
You’ve missed a deadline to comply with a certain requirement (e.g. transfer a business activity from a personal account to a business account);
You haven’t provided the requested documents or information (e.g. regarding your source of funds, a payment or intended usage of a bunq account).
What can I do?
You can first check if there are any Awaiting events or unresponded chats in your app by completing the following steps.
Open your bunq app and go to your Profile to check for awaiting events.
Both pending events or awaiting chat(s) will be visible so you can check and provide all the required information and supporting documents.
You can attach pictures or PDF files of the requested documents (e.g. a copy of your salary slip or extract of another bank account).
Make sure you go through all questions and provide any relevant supporting documents requested. This will save you time and will help us finish the checks faster.
If the restriction has been in place for more than 2 days, you can reach out to our Support team for further assistance.
What happens next?
Your account will be reviewed and should be back to normal within 2 days.
If we suspect that your account is being used to carry out illegal activities, then it's our responsibility to deny all access to that account by restricting your account. Depending on the situation, this decision can be either temporary (until further details disclosed) or permanent.
After we complete the review, our specialized team may contact you to ask for further information.
Hey bunqers 🌈,
To ensure we keep your account safe, we may restrict your account as a temporary security measure if we notice any unusual activity.
We understand that this can be frustrating and our specialized team will review your account within 2 days to get it back to normal as soon as possible.
While we conduct the review, please keep an eye out on our communications via the App - we will reach out to you if we need any extra details to help understand these activities.
We’ll never call you or ask for your credentials, magic links or personal info (like phone number, security code, card number, or IBAN) outside the bunq app.
Why was my account restricted?
There are a couple of reasons on why restrictions on your account may have applied:
Our system may have spotted unusual activity on your account and automatic security measures have been applied until further review is done by the relevant team;
You’ve missed a deadline to comply with a certain requirement (e.g. transfer a business activity from a personal account to a business account);
You haven’t provided the requested documents or information (e.g. regarding your source of funds, a payment or intended usage of a bunq account).
What can I do?
You can first check if there are any Awaiting events or unresponded chats in your app by completing the following steps.
Open your bunq app and go to your Profile to check for awaiting events.
Both pending events or awaiting chat(s) will be visible so you can check and provide all the required information and supporting documents.
You can attach pictures or PDF files of the requested documents (e.g. a copy of your salary slip or extract of another bank account).
Make sure you go through all questions and provide any relevant supporting documents requested. This will save you time and will help us finish the checks faster.
If the restriction has been in place for more than 2 days, you can reach out to our Support team for further assistance.
What happens next?
Your account will be reviewed and should be back to normal within 2 days.
If we suspect that your account is being used to carry out illegal activities, then it's our responsibility to deny all access to that account by restricting your account. Depending on the situation, this decision can be either temporary (until further details disclosed) or permanent.
After we complete the review, our specialized team may contact you to ask for further information.