At bunq, we're all about making life easy, no matter where you are in the world. To have a bunq account, you need to be a resident of the European Economic Area (EEA) in one of the countries where we operate 🌍
If you're moving to a country outside of the EEA, we'll need to close your bunq account. But don't worry! We'll make sure you get your remaining funds. This article explains the simple steps to ensure a smooth transition 🚀
What do I need to provide?
If you're no longer a resident of an EEA country, we'll need a couple of things from you to close your account and transfer your remaining balance.
An external EEA IBAN: This must be an IBAN in your name from a bank that operates within the European Economic Area.
Proof of Ownership: A document that proves you are the owner of the external EEA IBAN.
What are the requirements for the proof of ownership?
For your proof of ownership, you’ll need to provide a bank statement that meets the following criteria:
Format: The bank statement must be in PDF format 📄
Your Name: Your full name must be clearly visible on the statement.
Your IBAN: The full IBAN of your external EEA account must be clearly visible.
A standard bank statement that includes these details is perfect. If you can't upload the PDF document in the in-app chat, please send it to support@bunq.com 📧
Why do I need to provide this information?
According to our Personal Account Terms & Conditions, you must be a resident of the European Economic Area to have a bunq account. We ask for your external EEA IBAN to ensure that your funds can be securely transferred and to comply with financial regulations. This way, we can make sure your money gets to you safely, even if you're no longer an EEA resident.
What are the next steps?
Once you have your external EEA IBAN and your proof of ownership ready, please contact our support team. They will guide you through the final steps of closing your account and transferring your funds 🤝
Good to know
Please note that this process also applies if you haven't provided a valid tax identification number (TIN) within 90 days of your registration. In this case, we'll also need to close your account and will request an external EEA IBAN to transfer your remaining balance. You can learn more about why we ask for your TIN here.