Hey bunqers 🌈,

We’ve launched a beautifully redesigned version of our app. This means the new signup and login flow is even more easy, simple and secure.

If you see a Welcome back screen when you try to sign up, this means that you already have an active or previously verified account with us. Read below to find out how you can quickly log back in.

So, you see a Welcome Back screen?

Welcome back to bunq! You have already signed up with bunq using this phone number before.

You can only have one bunq account. This is to make sure you don’t have duplicate accounts, strengthening the security of your account.

So, if our systems detect you already have an account, we'll redirect you to your existing account instead of creating a new one. You’ll be led to a welcome back screen, where you’re prompted to input your security code which will take you straight into a verification flow to get back to your existing account.

Keeping your account secure

Once you’ve logged back into your account, you’ll need to re-verify your identity with Incode. We always ask for a re-verification when you log in through a new device or are resetting your security code to keep your account safe!

It’s fast and simple — just follow the on-screen verification flow instructions.

💡Pro tip:

• Make sure the document you are verifying with is up to date and not expired.

• Stay in a well-lit area and hold your phone at the same level as your face, so your face is clearly visible.

I forgot my old account details

Forgot your account details? No worries, you can always re-set your password by following these steps:

• Tap on Forgot Security Code?

• Follow the instructions on your screen to verify your identity

• Choose your new Security Code

• Confirm it

• Use it to log back into your bunq account

You can read more about re-setting your security code here.