Hey bunqers 🌈,
Have you just signed up for a Personal account with us? Welcome to the bunq community, we’re so happy you’re here!
When you sign up for a Personal account, you'll automatically get a 1-month free trial of bunq Elite.
Note: Keep in mind that your trial period starts on your signup date.
What does that mean?
With this free trial you can experience all of our amazing app features and plant trees at no extra cost. You'll be charged €18.99 if you decide to continue staying on the bunq Elite plan after the free trial.
bunq Elite benefits
bunq Elite offers the ultimate banking experience for your international lifestyle, combining convenience, savings, and flexibility.
Manage up to 25 bank accounts and 25 virtual cards (both credit and debit), with the added benefit of 3 physical cards included for free. Enjoy worldwide travel insurance and many more exclusive bunq Elite benefits. Learn more here.
When will I be charged?
After a month has passed from your sign-up date, you're free to choose between downgrading to the bunq Free, Core or Pro, or continuing with your bunq Elite plan!
If no action is taken, the app will automatically continue your bunq Elite subscription.
What happens if I decide to change plans?
You're always welcome to upgrade or change your plan at any time! If you need any help doing this, check out the process below:
Tap on your Profile in the top left corner
Select Your Plan
Tap on Switch Plan
Choose your new plan ✨
If you decide to downgrade to a different plan before your trial ends, you'll be charged for your new plan after the free trial.
💡 Tip: If you switch to bunq Free, please note that you won't be able to continue using your physical cards. When downgrading, you will be asked to freeze your physical cards. We recommend freezing and holding on to your physical cards. This way, if you decide to switch back to bunq Elite in the future, you can reactivate your cards and start using them immediately!
I forgot to change my plan and got billed. Can I get a refund?
It happens to the best of us! If you missed the notification to change your plan and received an invoice that you weren't expecting, don't worry. We’ll help you make it right.
You can request a refund if:
You've only been billed for a bunq plan 3 times or less
You've never received a bunq plan invoice refund before
If you meet these conditions, contact our Support Team via the in-app chat. We’ll immediately refund the money back into the account you paid from.
Important: Before switching, make sure your account fits the new plan's allowance — check the number of Bank Accounts and cards you have active.
What happens after I request a refund?
Our Support Team will:
Refund your most recent invoice only
Provide a direct link to help you change your plan. You’ll be able to switch the plan yourself to avoid being billed again next month
This way, you won't be charged again and can enjoy the plan that fits you best.
What if I don't meet the refund conditions?
If you've already paid more than 3 invoices, or you've had a refund from us before, we won't be able to process another refund.
In this case, we recommend downgrading your plan immediately to make sure you're on the right plan moving forward.