Hey bunqers 🌈,

Whenever you need help, bunq is here for you 24/7, wherever you are. Our Support is built with AI at the core, so you can get quick and accurate help anytime.

Why does bunq use AI in Support?

We use AI to give you fast and reliable Support. Here’s how:

1. Instant help: our AI assistants can provide you with instant and reliable assistance.

2. Transparent waiting times: We'll always show an estimate of when you can expect to. hear back from us.

3. Expert-guided replies: if your request needs a specialist, our AI assistant makes sure it’s sent straight to the right person.

4. Making bunq better for you: our AI assistant monitors and categorizes your requests so we can quickly improve what matters most to you.

5. Support in your language: AI assistant translates messages instantaneously so you can always get support in your native tongue.

6. Extra layer of security: your personal data is safeguarded with our secure AI assistant, so your conversations are always protected.

How do I know who I'm speaking to?

Our AI assistant, Finn, gives you instant answers when it can and connects you directly to the right expert when it can’t. Throughout the entire conversation, Finn will be your main point of contact.

But rest assured, behind the scenes multiple human experts, best equipped to resolve your issue, are working together to get you quick and clear help. When a human joins the chat, you'll see their name and profile picture, so you always know who you're speaking with ✨

What if I want to speak to a human immediately?

Ask your question as clearly as you can and follow the on-screen instructions. Our AI assistant uses our team’s extensive expertise to get you the best possible help. If your request needs a specialist, it will route you straight to the right person so you always get a quick and accurate answer.

Need help?

Tap here to get instant Support ⚡️You can also:

1. Open your bunq App

2. Tap on your Profile in the top left corner

3. Tap on 🟢 Support

4. We’re here to help whenever you need.