I think I found a bug. How do I report it?
Found a bug? Report it easily by taking a screenshot in the bunq app or using our Support chat to help us fix it quickly.
I think I found a bug. How do I report it?
Found a bug? Report it easily by taking a screenshot in the bunq app or using our Support chat to help us fix it quickly.
I think I found a bug. How do I report it?
Found a bug? Report it easily by taking a screenshot in the bunq app or using our Support chat to help us fix it quickly.
In this article
Hey bunqers 🌈,
Spot a bug? 🔎 Thanks for letting us know!
The best way for you to report it would be through our in-app chat and use the “Report a Bug” template from there. Then we'll work on a fix and we will update you as soon as possible 💪
Do you want to report a bug from inside the bunq app?
If you encounter a bug in the bunq app, you can report it by simply taking a screenshot. A menu will appear, allowing you to report the bug.
You can also report a bug by following these steps:
Take a screenshot of the bug in the app
Tap on report
Select Report a bug
Describe the problem
Press Submit
Pro Tips: How to report a bug the best way possible?
Check if the bug was reported already To make your life easier we always post the most impactful reported bugs here. We update all topics about bugs whenever we find a workaround or the bug is fixed. Keep an eye there to stay updated 🐛
Screenshots and screen-recordings We need to see what you see from your side on the screen. Every screenshot or screen-recording saves us time and helps us reproduce your bug faster. You can attach screenshots and screen-recordings through our Support chat, isn’t that cool? Even if you forget to attach a screenshot, don’t worry, our guide will instruct you to do so. 🏃♂️
Detailed explanation Every information helps us understand your case better. A bug can be born from different circumstances so that’s why we need as many details as possible. This can help us understand the reason why the bug occurred and will help us find a solution faster for you ✨
Cooperation Teamwork makes the dream work and when you report a bug you become a team with the support guide who’ll take over your case. When asked to provide certain information, screenshot or answer a question, the support guide requested this for a reason - to help you out as fast as they can. In most cases when asked a question from a guide this means that they need just a little more additional questions before they contact the responsible team for a solution 🔎
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In this article
Hey bunqers 🌈,
Spot a bug? 🔎 Thanks for letting us know!
The best way for you to report it would be through our in-app chat and use the “Report a Bug” template from there. Then we'll work on a fix and we will update you as soon as possible 💪
Do you want to report a bug from inside the bunq app?
If you encounter a bug in the bunq app, you can report it by simply taking a screenshot. A menu will appear, allowing you to report the bug.
You can also report a bug by following these steps:
Take a screenshot of the bug in the app
Tap on report
Select Report a bug
Describe the problem
Press Submit
Pro Tips: How to report a bug the best way possible?
Check if the bug was reported already To make your life easier we always post the most impactful reported bugs here. We update all topics about bugs whenever we find a workaround or the bug is fixed. Keep an eye there to stay updated 🐛
Screenshots and screen-recordings We need to see what you see from your side on the screen. Every screenshot or screen-recording saves us time and helps us reproduce your bug faster. You can attach screenshots and screen-recordings through our Support chat, isn’t that cool? Even if you forget to attach a screenshot, don’t worry, our guide will instruct you to do so. 🏃♂️
Detailed explanation Every information helps us understand your case better. A bug can be born from different circumstances so that’s why we need as many details as possible. This can help us understand the reason why the bug occurred and will help us find a solution faster for you ✨
Cooperation Teamwork makes the dream work and when you report a bug you become a team with the support guide who’ll take over your case. When asked to provide certain information, screenshot or answer a question, the support guide requested this for a reason - to help you out as fast as they can. In most cases when asked a question from a guide this means that they need just a little more additional questions before they contact the responsible team for a solution 🔎
Was this article helpful?
👎
👍
👍👍
Loading…
In this article
Hey bunqers 🌈,
Spot a bug? 🔎 Thanks for letting us know!
The best way for you to report it would be through our in-app chat and use the “Report a Bug” template from there. Then we'll work on a fix and we will update you as soon as possible 💪
Do you want to report a bug from inside the bunq app?
If you encounter a bug in the bunq app, you can report it by simply taking a screenshot. A menu will appear, allowing you to report the bug.
You can also report a bug by following these steps:
Take a screenshot of the bug in the app
Tap on report
Select Report a bug
Describe the problem
Press Submit
Pro Tips: How to report a bug the best way possible?
Check if the bug was reported already To make your life easier we always post the most impactful reported bugs here. We update all topics about bugs whenever we find a workaround or the bug is fixed. Keep an eye there to stay updated 🐛
Screenshots and screen-recordings We need to see what you see from your side on the screen. Every screenshot or screen-recording saves us time and helps us reproduce your bug faster. You can attach screenshots and screen-recordings through our Support chat, isn’t that cool? Even if you forget to attach a screenshot, don’t worry, our guide will instruct you to do so. 🏃♂️
Detailed explanation Every information helps us understand your case better. A bug can be born from different circumstances so that’s why we need as many details as possible. This can help us understand the reason why the bug occurred and will help us find a solution faster for you ✨
Cooperation Teamwork makes the dream work and when you report a bug you become a team with the support guide who’ll take over your case. When asked to provide certain information, screenshot or answer a question, the support guide requested this for a reason - to help you out as fast as they can. In most cases when asked a question from a guide this means that they need just a little more additional questions before they contact the responsible team for a solution 🔎
Was this article helpful?
👎
👍
👍👍
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We're here for you
If you can't find an answer or need someone to speak to, we're always available to offer a helping hand.
We're here for you
If you can't find an answer or need someone to speak to, we're always available to offer a helping hand.
We're here for you
If you can't find an answer or need someone to speak to, we're always available to offer a helping hand.
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