Hey bunqer 🌈,

The paperwork verification process usually takes up to 5 minutes. 👉 For the smoothest experience, check out our pro tips before you start. Once your bank account is fully set up, you'll get a notification – and you can start using your bunq account right away!

Why is my verification taking longer?

In some cases, verification might take longer than expected. If this happens, you'll be placed on the waiting list – a queue for users waiting for the next available 5-minute verification slot.

Common Reasons:

• Manual Review: If your verification needs extra checks or manual review, it can take longer. This might happen if there are discrepancies in your documents.

• Document Issues: Blurry, expired, or incorrect documents can delay the process. You may need to submit new or corrected documents.

• High Demand: During busy times, the queue can grow, causing slower processing.

• Technical Glitches: System maintenance or technical issues can sometimes hold things up.

I’ve been added to the waiting list. What now?

If your account couldn’t be opened in 5 minutes, you’ll have the option to join the waiting list, where you can wait until we can offer a 5-minute verification 🙌 ✨ Bonus: If the verification of your Personal or Business account takes longer than 1 week, you’ll receive an extra 30 days of free trial as a gift. You can learn more on how the waiting list works here 🌈