Hey bunqers 🌈,

You can order your own collection of bunq cards, and have global coverage with a Credit Card or Debit Card (Mastercard). To order a new card:

1. Go to the 💳 Cards tab

2. Tap on Add Card

3. Choose your card of preference and follow the flow!

Important:

• With your Personal account, cards are strictly personal and can't be shared, either physically or digitally.

• In case you have a Business account, the app will ask you if you want to order a card for your Business or your Personal account between steps 3 and 4.

• Make sure to check our Pricing sheet for possible invoicing regarding your card order.

• If you have previously used the Easy Savings plan and ordered a physical copy of your Free Credit Card, you will be charged an annual maintenance fee of €9.99 until its expiry.

Looking to replace a card instead? See how to do that here.

How many physical cards can I order?

The number of physical cards you can have depends on your plan:

• bunq Free: no physical cards are available on this plan

• bunq Core: 1 physical card. Your first card order is free, but any replacements or new card orders after cost €9.99. No additional physical cards are available on this plan

• bunq Pro: 3 physical cards. Your first 3 orders are free; additional physical cards can be ordered for a fee of €9.99

• bunq Elite: 3 physical cards. Your first 3 orders are free; additional physical cards can be ordered for a fee of €9.99

On bunq Pro and bunq Elite, you can order cards beyond your plan's free limit. Two separate charges apply:

• €9.99 per each additional card order

• €3.49 per month, per card, on Personal accounts for each extra active card

Why am I charged for a new card when I have no active cards?

Your free card orders apply only to the first cards you ordered within your plan's limit. So if you've already used all the free orders that your plan includes, all new card orders cost €9.99 — even if there are no active cards in your bunq app right now. Canceling or blocking a card doesn't re-set your free card order limit.

I upgraded my plan, do my free card orders start over?

They don't start over, but a higher plan raises your total. Orders you've already placed carry across with you, and your allowance becomes the total your new plan includes:

• bunq Free to bunq Core: bunq Core includes 1 free order in total. If you ordered a physical card before, that order is already used, so your next one costs €9.99.

• bunq Core to bunq Pro or bunq Elite: these plans include 3 free orders in total. If you've placed 1 order so far, 2 free orders are still yours to use.

How many free card orders have I used?

Every physical card order counts, on every plan you've held, including cards that are no longer active.

How can I order a new card in bunq Web?

1. Go to bunq Web

2. Click on + Add card

3. Select the card of your choice

4. Order!

How can I see my card’s delivery status?

When you finish your new card’s order, you can follow the steps below to review your card’s status:

1. Go to your 💳 Cards tab

2. Tap on the card in question

3. Card’s status will be shown in the green tip box with a small description

In the tip box, you’ll also get an action button. For example, when you order a card, you’ll be able to add it to Apple / Google Pay. If your card hasn’t been delivered, you’ll be able to replace it with a single tap. Keep in mind that you won’t see action buttons on permanent statuses as blocked or expired cards.

Can I change the address that my card will arrive to?

If you just ordered a new card and wish to have it delivered to a different address, you can still update your address until 23:00 that same day. After that time, the original address that you had when ordering the card will be where the card is delivered. To do so, follow the steps below:

1. Tap on your Profile in the top left corner

2. Tap on Personal Information

3. Change the details

4. Edit or update information accordingly

5. Select Done!

What name can I choose to be printed on my card?

• You're able to choose your True Name when you order a physical card. You can choose which visible name will be printed on the card and enter the name you identify with in daily life. This applies to physical cards only — virtual cards use your Legal Name. Read more about the True Name feature.

• For Businesses, the card must show the name of the legal entity as registered in the Chamber of Commerce.

• The name on your bunq card needs to be within the 20-character limit, in order for us to be able to print it on the card. If your company name is longer than 20 characters, you can use another registered trade name.

How do I cancel my order?

🍎 For iOS users

1. Go to your Cards tab

2. Choose the card you’ve just ordered

3. Tap on Cancel Card Order

🤖 For Android users

1. Go to your Cards tab

2. Choose the card you’ve just ordered

3. Tap on Cancel Card Order