Hey bunqers 🌈 ,

To change your Personal Information in your bunq App or on bunq Web, simply:

1. Tap on your Profile in the top left corner

2. Tap on Personal Information

3. Edit or update information accordingly

4. Select Done

What information can I change?

You can change the following details under your Personal information:

• Legal name

• Publicly visible name

• Phone number

• Email

• Address

What should I do if I see an error when I try to update my address?

Share your proof of residence with us in your Support chat, and we'll help you update your address! Check what proof of residence documents we accept.

What should I do if I didn't get an SMS confirmation when I updated my phone number?

Here are some things to check if you're not getting a confirmation SMS:

• Have you blocked any SMS providers or numbers in the past? If yes, unblock and try again

• Did you enter your phone number correctly? Make sure the phone number you've entered is correct and includes your country code

• Check with your phone operator if any SMS providers are blocked for your service

If the issue isn't fixed by any of the above, contact our Support team for further help 🚀

How do I resend a confirmation code for my email or phone number?

Seeing Awaiting Confirmation when adding a new email or phone number in your Personal Information settings, but didn't get the confirmaton code? Don't worry, you can easily resend the confirmation code to yourself directly in the app.

For your email address:

1. Tap the email address that displays Awaiting Confirmation.

2. Tap Resend Email ✅

For your phone number:

1. Tap the phone number that displays Awaiting Confirmation

2. Check that you entered your phone number correctly

3. Tap Next

4. Enter your Security Code

5. Enter the verification code you receive

6. If the code doesn’t arrive right away, wait 30 seconds and tap the blue Resend Code text that appears below 📲