Hey bunqers 🌈,

At bunq, efficiency and security are our top priorities! To make sure we keep your information encrypted and secure while providing simple and streamlined communication, we provide online support services through the following channels:

• In-app Support

• Email: support@bunq.com

• SOS Support

You can find an overview of available channels and how you can contact us here.

What about telephone support?

In order to answer your questions and resolve your issues quickly and efficiently, we provide Support in-app and through email. We ensure that all your private information is kept between you and the guide helping you. Our encrypted in-app support is the fastest and most secure way to have your questions answered right away! We also created an SOS support feature to help you right away the best way possible, especially if you need a quick solution for an urgent problem. Find more information here.

In-app support chat: always real conversations

The safest environment for you to contact us is through in-app chat support. This way we can check and verify all of your account details in real-time to ensure your question is answered as soon as possible. With bunq Update 24 we've introduced Finn, your personal money assistant. Leveraging the capabilities of AI, Finn is designed to offer you an initial solution that addresses your query effectively. If Finn's response doesn't fully resolve your issue, rest assured, one of our guides will step in to assist you further in the conversation.

How do I contact in-app support?

In order to contact us please follow this link or check out the below steps:

1. Tap on your Profile in the top left corner

2. Tap on 🟢 Support

For more information, click here.

Multilingual support

When you open a ticket, the answer automatically translate to match your phone's default language.