Hey bunqers 🌈,
Our aim is to keep your bank account and your funds secure.
With this in mind, we monitor activity and transactions on all bunq accounts to prevent any misuse of our services and maintain a safe banking environment. Upon review, we may request extra info and documentation from our users, to better understand how the account is used and what to expect to see on it, as mentioned and explained in Chapter 9. Eligibility and account requirements of our Terms & Conditions.
We do this in order to preserve the integrity of the banking system, ensure fairness of use, and keep your bunq Business accounts up-to-date and on track ✅
Such inquiries are based on:
Our legal obligations to perform continuous customer due diligence
The WWFT (Wet ter voorkoming van witwassen en financieren van terrorisme)
All related and equivalent European legislation and law
How does the process work?
We will send you an inquiry via the in-app chat asking some more details and documents if needed, regarding your account use and activities. This is a regular routine check process required by any bank, so if you receive such an inquiry, there’s nothing to be bothered about.
Once the needed info is provided from your side, our relevant team will review it for you and no more actions are needed from your side. Our team will only return to you if we have extra questions regarding your account’s activity.
Note: Please have in mind that for more extensive document and information requests we may reach out via review@bunq.com.
What’s requested in such a case?
Since we need to have a clear record of your source(s) of income and the activities on your account, we will ask questions related to these. These are the most common information and documentation we could require from you:
Account purpose and usage inquiry
When we’re inquiring about the purpose of your bunq Business account, we may ask:
What is your main source(s) of income? Please share information on your suppliers, clients or other partners with us.
What part of your business do you use bunq for?
Do you have a website or other online platforms linked to your business? If yes, please share them with us.
To ensure we have an accurate and compliant record, we may ask you to provide supporting documents when relevant. This helps us serve you better and maintain the integrity of your account.
Source of funds inquiry
When we’re inquiring about your company's source of funds / source of wealth, we could request:
invoices issued in the normal course of business
contracts with your main suppliers or clients
tax statement documentation
financial reports for the last calendar year.
Payment inquiry
When we’re inquiring about a specific payment, we’d request you to provide us with supporting documentation regarding this payment, according to its description.
For example, if the description is related to an invoice payment, you can provide a copy of the merchant’s invoice you’re paying. Or in case the payment is related to a contract, the contract would be sufficient proof.
In any case, please provide us with accurate detailed information which will help us best understand your account activities and will minimize the duration of our inquiry and review process.
What happens if I don't provide the needed document(s)?
Sometimes we can temporarily restrict your account if you fail to respond to the above-mentioned inquiries. We'll always make sure to inform you about any action on your account from our side. For more information on this you can check here.
If the inquiry was related to a pending payment, we may decline it due to insufficient information being provided.
bunq doesn't terminate an account without further explanation, since account termination is something we take seriously. We may have to move forward and terminate your account only if we’ve noticed activity against our Terms & Conditions. Feel free to find more info here.
Can I send documents in advance to ensure my payment succeeds?
Our monitoring system is fully automated, which means we're unable to predict which transactions might need additional checks. That's why we don't request or expect you to provide supporting documents before a transaction is actually created. Rest assured, if we need any further details for your transaction(s), we'll reach out to you through the secure in-app chat. You'll also receive a notification in the Awaiting Events section on your Home screen and the Activity log.
Hey bunqers 🌈,
Our aim is to keep your bank account and your funds secure.
With this in mind, we monitor activity and transactions on all bunq accounts to prevent any misuse of our services and maintain a safe banking environment. Upon review, we may request extra info and documentation from our users, to better understand how the account is used and what to expect to see on it, as mentioned and explained in Chapter 9. Eligibility and account requirements of our Terms & Conditions.
We do this in order to preserve the integrity of the banking system, ensure fairness of use, and keep your bunq Business accounts up-to-date and on track ✅
Such inquiries are based on:
Our legal obligations to perform continuous customer due diligence
The WWFT (Wet ter voorkoming van witwassen en financieren van terrorisme)
All related and equivalent European legislation and law
How does the process work?
We will send you an inquiry via the in-app chat asking some more details and documents if needed, regarding your account use and activities. This is a regular routine check process required by any bank, so if you receive such an inquiry, there’s nothing to be bothered about.
Once the needed info is provided from your side, our relevant team will review it for you and no more actions are needed from your side. Our team will only return to you if we have extra questions regarding your account’s activity.
Note: Please have in mind that for more extensive document and information requests we may reach out via review@bunq.com.
What’s requested in such a case?
Since we need to have a clear record of your source(s) of income and the activities on your account, we will ask questions related to these. These are the most common information and documentation we could require from you:
Account purpose and usage inquiry
When we’re inquiring about the purpose of your bunq Business account, we may ask:
What is your main source(s) of income? Please share information on your suppliers, clients or other partners with us.
What part of your business do you use bunq for?
Do you have a website or other online platforms linked to your business? If yes, please share them with us.
To ensure we have an accurate and compliant record, we may ask you to provide supporting documents when relevant. This helps us serve you better and maintain the integrity of your account.
Source of funds inquiry
When we’re inquiring about your company's source of funds / source of wealth, we could request:
invoices issued in the normal course of business
contracts with your main suppliers or clients
tax statement documentation
financial reports for the last calendar year.
Payment inquiry
When we’re inquiring about a specific payment, we’d request you to provide us with supporting documentation regarding this payment, according to its description.
For example, if the description is related to an invoice payment, you can provide a copy of the merchant’s invoice you’re paying. Or in case the payment is related to a contract, the contract would be sufficient proof.
In any case, please provide us with accurate detailed information which will help us best understand your account activities and will minimize the duration of our inquiry and review process.
What happens if I don't provide the needed document(s)?
Sometimes we can temporarily restrict your account if you fail to respond to the above-mentioned inquiries. We'll always make sure to inform you about any action on your account from our side. For more information on this you can check here.
If the inquiry was related to a pending payment, we may decline it due to insufficient information being provided.
bunq doesn't terminate an account without further explanation, since account termination is something we take seriously. We may have to move forward and terminate your account only if we’ve noticed activity against our Terms & Conditions. Feel free to find more info here.
Can I send documents in advance to ensure my payment succeeds?
Our monitoring system is fully automated, which means we're unable to predict which transactions might need additional checks. That's why we don't request or expect you to provide supporting documents before a transaction is actually created. Rest assured, if we need any further details for your transaction(s), we'll reach out to you through the secure in-app chat. You'll also receive a notification in the Awaiting Events section on your Home screen and the Activity log.
Hey bunqers 🌈,
Our aim is to keep your bank account and your funds secure.
With this in mind, we monitor activity and transactions on all bunq accounts to prevent any misuse of our services and maintain a safe banking environment. Upon review, we may request extra info and documentation from our users, to better understand how the account is used and what to expect to see on it, as mentioned and explained in Chapter 9. Eligibility and account requirements of our Terms & Conditions.
We do this in order to preserve the integrity of the banking system, ensure fairness of use, and keep your bunq Business accounts up-to-date and on track ✅
Such inquiries are based on:
Our legal obligations to perform continuous customer due diligence
The WWFT (Wet ter voorkoming van witwassen en financieren van terrorisme)
All related and equivalent European legislation and law
How does the process work?
We will send you an inquiry via the in-app chat asking some more details and documents if needed, regarding your account use and activities. This is a regular routine check process required by any bank, so if you receive such an inquiry, there’s nothing to be bothered about.
Once the needed info is provided from your side, our relevant team will review it for you and no more actions are needed from your side. Our team will only return to you if we have extra questions regarding your account’s activity.
Note: Please have in mind that for more extensive document and information requests we may reach out via review@bunq.com.
What’s requested in such a case?
Since we need to have a clear record of your source(s) of income and the activities on your account, we will ask questions related to these. These are the most common information and documentation we could require from you:
Account purpose and usage inquiry
When we’re inquiring about the purpose of your bunq Business account, we may ask:
What is your main source(s) of income? Please share information on your suppliers, clients or other partners with us.
What part of your business do you use bunq for?
Do you have a website or other online platforms linked to your business? If yes, please share them with us.
To ensure we have an accurate and compliant record, we may ask you to provide supporting documents when relevant. This helps us serve you better and maintain the integrity of your account.
Source of funds inquiry
When we’re inquiring about your company's source of funds / source of wealth, we could request:
invoices issued in the normal course of business
contracts with your main suppliers or clients
tax statement documentation
financial reports for the last calendar year.
Payment inquiry
When we’re inquiring about a specific payment, we’d request you to provide us with supporting documentation regarding this payment, according to its description.
For example, if the description is related to an invoice payment, you can provide a copy of the merchant’s invoice you’re paying. Or in case the payment is related to a contract, the contract would be sufficient proof.
In any case, please provide us with accurate detailed information which will help us best understand your account activities and will minimize the duration of our inquiry and review process.
What happens if I don't provide the needed document(s)?
Sometimes we can temporarily restrict your account if you fail to respond to the above-mentioned inquiries. We'll always make sure to inform you about any action on your account from our side. For more information on this you can check here.
If the inquiry was related to a pending payment, we may decline it due to insufficient information being provided.
bunq doesn't terminate an account without further explanation, since account termination is something we take seriously. We may have to move forward and terminate your account only if we’ve noticed activity against our Terms & Conditions. Feel free to find more info here.
Can I send documents in advance to ensure my payment succeeds?
Our monitoring system is fully automated, which means we're unable to predict which transactions might need additional checks. That's why we don't request or expect you to provide supporting documents before a transaction is actually created. Rest assured, if we need any further details for your transaction(s), we'll reach out to you through the secure in-app chat. You'll also receive a notification in the Awaiting Events section on your Home screen and the Activity log.