Hey bunqers 🌈, 

Knowing your money is safe matters, especially when you trust a bank with your savings and your everyday spending. So it’s normal to ask yourself if your money’s truly safe before opening an account. 

Here’s why you and your money are safe with bunq: 

• bunq holds a full European banking license, supervised by De Nederlandsche Bank (DNB) 

• Your eligible deposits are protected up to €100,000 under the Deposit Guarantee Scheme (DGS) 

• We're held to the same core safety rules as any European bank, and we build extra security into the app to always keep your account and your money protected 

Is my money safe with bunq?  

bunq holds a banking license issued by De Nederlandsche Bank (DNB), so your eligible deposits are protected under the Dutch Deposit Guarantee Scheme (DGS), which is part of the EU-wide scheme. Your accounts are covered regardless of the subscription plan you're on. 

Note: The one exception is e-money accounts, which are excluded from the Deposit Guarantee Scheme.

What is the Deposit Guarantee Scheme?

The Deposit Guarantee Scheme (DGS) is a safety net for your money. In Europe, the Deposit Guarantee Scheme is harmonized across all member states of the European Union. That means depositors across the EU get the same level of protection, no matter which EU country their bank is based in. The current guarantee is €100,000 per eligible depositor, per bank.

This means that if a European bank fails or goes bankrupt, the DGS reimburses you up to €100,000, so you don't lose your savings up to that amount. It protects bunq users on both Personal and Business accounts, with the exception of government organizations and financial companies. And the best part? You're protected automatically, from the moment you sign up for bunq.

How does the Deposit Guarantee Scheme work?

Let's say you have a regular or a savings bank account with us. If bunq can no longer meet its obligations to you, De Nederlandsche Bank makes sure you get your eligible funds back, from 1 cent up to €100,000, within a short time and without you having to do anything. This covers the total amount of your deposits, including any interest you've earned.

In practice, that means: 

• Your eligible deposits are protected up to €100,000 under the EU Deposit Guarantee Scheme, per person, per bank. 

• If bunq were ever unable to meet its obligations, De Nederlandsche Bank steps in. You'd get your money back, from €0.01 up to €100,000, including any interest earned, without having to file a claim or take any action.

• We're held to the same core safety rules as any European bank, and we build extra security into the app on top of that.

How are Joint Accounts protected? 

The Deposit Guarantee Scheme of up to €100.000 is in place for each individual bunq user. This means that each co-owner's share of a Joint Account balance counts toward their own personal protected limit of €100.000.

Here’s how it works in practice. The total balance in your Joint Accounts is divided equally by the number of owners and accordingly protected by the Deposit Guarantee Scheme for your Personal Account. For example: if you and one other person share a Joint Account with €80,000 in it, each of you has €40,000 counted against your individual €100,000 limit. 

Is my Foreign Currency Savings Account's balance protected under the Deposit Guarantee Scheme?

Foreign Currency Savings Accounts are protected by the Deposit Guarantee Scheme. Because foreign currencies fluctuate in value, your protection is calculated based on the euro equivalent of your balance at the time. For more information on how the Dutch Deposit Guarantee works, click here.

Is my business account protected separately from my personal account?

That depends on your business structure.

• Sole proprietorship: your business and personal deposits share a single €100,000 limit, as they're not treated as separate legal persons.

• Legal entity (e.g. private limited company): your business account is protected separately from your personal account, each up to €100,000.

What else does bunq do to keep my money safe?

The Deposit Guarantee Scheme is just the baseline. On top of that, here's how we keep you safe in moments that matter most.

If your account is ever restricted

When we spot something that doesn't match your normal account activity, we act fast to secure your account with Safety Mode. We’ll restrict the outgoing payments to keep your money safe, run an investigation to make sure everything’s in order. 

If a payment is taking longer than expected

Most SEPA payments arrive within seconds. International transfers or payments going through a security check can take longer — that's normal. If yours is overdue, just ask us about it! We trace your payment and come back to you within a day. 

If a card or online payment is declined

A declined payment always has a specific reason, and we always tell you what it is. The most common causes are a spending limit, a frozen card, an incorrect PIN, or Safety Mode holding an unusual payment for 24 hours. All fixable in the app in seconds.

If you think you've been scammed

Freeze your card and report it in-app immediately. File a police report as soon as possible — this strengthens your case for recovery. The sooner everything is flagged, the better the chance of limiting the damage. 

bunq will never call you. If anyone contacts you claiming to be bunq and asks you to take urgent action, don't. Report it in the app straight away.