Hey bunqers 🌈, 

With Wero, you can send and receive money instantly across Europe, using just a phone number or email address. In some countries, you can even use Wero to pay when shopping online. 

Using Wero is free for all personal bunq users. To pay with Wero, simply activate it once in the bunq app, then you can pay or request money across borders straight from your Home tab. 

It’s as simple as entering the amount, adding a phone number or email address, and if the other person uses Wero, your payment or request goes through the Wero network and arrives instantly. 

What is Wero?

Wero is a European payment solution backed by leading EU banks. It lets you move money quickly and securely using contact details you already know, with no IBAN needed. In the Netherlands, Wero is the next step in iDEAL's transition to Wero.

You can learn more about Wero on the official Wero website. 

Who can use Wero with bunq?

All personal bunq users can use Wero for free. Which features you can use depends on where you live:

How do I activate Wero?

Setting up Wero takes just a moment. Scan a Wero QR code and we'll activate it for you during your first payment. You only need to set up Wero once — after that, it's ready to use, every time you pay. 

You can also set up Wero manually in either of these ways:

Through your Settings: 

1. Open your bunq app 

2. Tap on Your Profile in the top left corner

3. Select Settings 

4. Tap on Wero, then Next 

5. Select the bank account you’d like to link to Wero 

6. Agree to Wero’s T&Cs 

7. Tap on Activate Wero 

8. All done! 

Through a Bank Account: 

1. Open your bunq app 

2. Select any Bank Account 

3. Tap on Settings 

4. Tap on Wero under Integrations 

5. Select the bank account you’d like to link to Wero 

6. Agree to Wero’s T&Cs 

7. Tap on Activate Wero 

8. All done! 

Once Wero is active, you can send and receive money using just your phone number or email address that are connected to your bunq account.

Heads up: You can always see and manage your linked phone number, email address, and bank accounts in Settings → Wero. 

How do I send money with Wero?

Sending money to your friends with Wero is simple:

1. Go to the 🏠Home tab

2. Tap 🟠Pay

3. Enter the amount and choose the account you’d like to pay from 

4. Enter the recipient's phone number or email address

5. Enter a description (optional) 

6. Review and confirm your payment

If the person you’re sending money to uses Wero or bunq, your payment arrives instantly. If they don't use Wero or bunq yet, you can still send them money another way, for example with a bunq.to link. Friends can also send you money through Wero when your phone number or email address is linked to one of your IBANs in Wero settings.

How do I request money with Wero?

You can easily request money with Wero. Here’s how: 

1. Go to the 🏠Home tab

2. Tap 🔵Request

3. Enter the amount and add a short description

4. Enter the recipient's phone number or email address

5. Choose the Bank Account you want to receive the money on

6. Review and send your request

If the person you’re requesting money from uses Wero, they'll see your request directly in their banking app. And if they’re a bunq user, they’ll get an in-app bunq notification. 

You can also share a Wero payment link with your friends through a messaging app, or QR code when that's easier. Friends can send you Wero requests too, as long as your phone number or email address is linked to one of your IBANs. 

How do I pay a Wero request? 

Paying a Wero request is just as simple! There are three ways you can get a Wero payment request: 

1. Your friends use Wero or bunq and send a payment request through. You’ll get an in-app notification. To pay, simply tap on the notification, review the request, and approve it. 

2. Your friends share a Wero link through a messaging app. You’ll get a secure Wero payment link. To pay, simply open it, review the request, and approve the payment. 

3. Your friends share their Wero QR code with you. Simply scan the QR code, review the request, and approve the payment to pay. 

Heads up: Sometimes a Wero link shared by your friends through a messaging app may not open correctly on your mobile device. If this happens, no worries — nothing’s wrong with your payment or your account! Simply open the link on your desktop to review and complete the payment. Alternatively, you can ask your friends to send a Wero request, or scan their QR code if they’re nearby. 

What’s the status of my payment? 

We’ll always display the status of your Wero payments, so you never have to guess or wonder if your payment’s arrived! Here’s how you can check the status of a Wero payment you’re expecting or have sent: 

1. Open the Wero payment

2. Check the Status of the payment

3. It will show whether your payment is:

   1. Paid or received 

   2. Sent and pending 

   3. Sent and received 

   4. Failed or expired 

How does my Wero QR code work?

When you activate Wero, you get a personal Wero QR code. It lives in your Profile. Here’s how you can access yours: 

1. Open your Home tab 

2. Tap on Your Profile in the top left corner 

3. Switch to Wero 

4. Your Wero QR is displayed here

Your friends can scan it to send you payments or requests through Wero. You can also scan other people's Wero QR codes to pay or request money from them. Easy as that! 

Which Bank Accounts can I link to Wero? 

You can use Wero with any Bank Account that runs in euro, including your Joint Bank Accounts and Child accounts. Euro IBANs from the Netherlands, Germany, France, Belgium, Spain, Ireland, and Italy all work.

A few account types of Bank Accounts aren't supported for use with Wero. They are:

• Savings Accounts

• Business accounts

No worries about keeping track of what works with Wero! If a Bank Account isn't eligible, you won't see it as an option when you pay or request with Wero. 

Wie bezahle ich online mit Wero?

Du kaufst online in Belgien oder Deutschland ein? Du kannst ganz einfach mit Wero bezahlen, wenn du an der Kasse das gelbe Wero-Logo als Option siehst. Du brauchst weder deine IBAN noch deine Kartendaten. So bezahlst du online mit Wero über deine bunq App: 

1. Wähle an der Kasse Wero als Zahlungsmethode

2. Öffne deine bunq App

3. Tippe oben rechts auf das Scannen-Symbol 

4. Scanne den an der Kasse angezeigten QR-Code oder wähle bunq aus der Bankenliste

5. Bestätige die Zahlung in deiner bunq App 

Du kannst auch online mit Wero bezahlen, indem du den QR-Code mit deiner Handykamera scannst. So einfach geht's: 

1. Wähle an der Kasse Wero als Zahlungsmethode

2. Öffne deine Handykamera 

3. Scanne den an der Kasse angezeigten QR-Code 

4. Wähle bunq aus 

5. Bestätige die Zahlung in deiner bunq App 

Mehr erfährst du auf der offiziellen Wero-Website. 

Wie reklamiere ich eine Online-Zahlung, die ich mit Wero getätigt habe?

Wenn du in Belgien oder Deutschland lebst, kannst du eine Online-Zahlung, die du mit Wero getätigt hast, ganz einfach direkt über die Zahlung in der bunq App reklamieren.

Wir bringen dich zuerst mit dem Händler in Kontakt, damit ihr das Problem gemeinsam lösen könnt. Wenn das nicht klappt, kannst du deine Reklamation ganz einfach direkt bei Wero einreichen. So geht's: 

1. Öffne die Wero-Zahlung, die du reklamieren möchtest 

2. Tippe auf Problem melden 

3. Wähle dein Problem aus und fahre fort 

Wir halten dich über den Fortschritt deiner Reklamation immer auf dem Laufenden. Sobald es ein Update von Wero gibt, schicken wir dir eine Benachrichtigung zum Status deiner Reklamation.

What should I do if I need help with Wero?

If something doesn't look right, for example a payment didn't arrive or you can't activate Wero, contact Support and we'll help you out. Here's how:

1. Open your bunq app

2. Go to Your Profile

3. Tap on Support

4. Ask away — we're here for you, 24/7