Hey bunqers 🌈,

Looking to replace a card that didn't arrive? You can easily request a new card within the bunq app.

Keep in mind that cards take up to 14 days to be delivered. Delays in delivery can be a result of delays in your local postal services or your address not visible at your residence 💳

How do I replace my card that didn't arrive?

1. Go to the 💳 Cards tab

2. Select the card that didn't arrive

3. Tap on ⚙️ Settings

4. Select Replace Card

5. Choose My card did not arrive

6. Order your replacement card

7. Review the information and select Get Your Card

8. If needed, add your new card to Apple Pay or Google Pay — or select Not now

Good to know: Choosing My card did not arrive creates a new card and blocks the current one right away. If your previous card was already in use with Apple Pay or Google Pay, your card details update automatically.

Fees and replacement possibilities

You get one free card replacement each year with the bunq Pro and bunq Elite plans. This applies to cards that:

• Have not arrived within 2 weeks. You can check your estimated delivery date in the app to confirm this.

• The delivery address provided was incorrect.

• May have gotten some extra wear and tear.

Any replacements beyond the 1 included free replacement will cost €9.99 for production costs. You can find more information in our pricing doc here.

The free replacement does not apply to Metal Cards. Replacing Metal Cards always comes with a €99 fee.

If you are on the bunq Core plan, all replacements come with replacement fee of €9.99 per card.

How can I change my address?

To change your address, follow the steps mentioned bellow:

1. Tap on your Profile in the top left corner

2. Tap on Personal Information

3. Change the details

4. Edit or update information accordingly.

5. Select Done

More about card replacements

To find more about card the arrival of your card, please click here