Hey bunqers 🌈,
Once you close your account, it becomes temporarily inactive. This means that you can re-activate it at a later time and continue banking with us.
In this topic, you can see what actually happens to your account and what to keep in mind.
What happens when I close my account?
When you decide to close your account, you actually deactivate it temporarily. This means that you can always easily reopen your account at any time and continue using our services. In the meantime, however, no money can be received or sent from your account.
What can I do in my closed account?
Even after closing your account, there are several actions you can still perform:
Export a Bank Statement
Export an Annual overview
Reactivate your account
How can I reopen my account?
Download and open the bunq app
Use your e-mail or telephone number to log in
"This account has been closed" screen appears
🟢 Reopen account
Click on Reactivate account
Done!
You can learn more about reopening your closed account here.
Important note: Keep in mind that there’s no need to open a brand new bunq account from scratch - simply log back in to reactivate your old account. Forgotten your security code? See how to restore it here.
How can I export a statement from my closed account?
Simply open the bunq app and enter your security code to enter your closed account. Once you login successfully you’ll see a screen confirming that your account is closed. From there, follow these easy steps:
Click on 🟠 Export Statement
Select Bank Account for export
Set the time Period
Choose the Format
Export the statement
Learn more about bank statements here.
How can I stop receiving emails from bunq?
If you want to unsubscribe from our email updates, you can simply follow these easy steps:
Go to your email
Click on the last marketing email you’ve received from us
Scroll to the bottom
Select Unsubscribe
Follow the hyperlink’s flow