Hey bunqers 🌈,
We’re always happy to help you out, 24/7 🙌
The easiest way to contact us is by sending a message to your Support chat in your bunq app. Here's how:
Open your bunq app
Tap on your Profile in the top left corner
Click on 🟢 Support
Ask your question, and our team will be right with you!
From your Support chat, you also have the option to get emergency support.
Are there any other ways to contact bunq?
You can contact us through:
Automated Emergency Line: In case of an urgent issue related to your account or cards, you can call our automated emergency line at +31208083666. An automated flow can help you: freeze your card, get directions to report suspicious activity, or get additional support from our Support Team member in your bunq app.
Email: If you can't access the bunq in-app chat, you can still get in touch with us via email at support@bunq.com. Please contact us from the email address linked to your bunq account if you're a current user.
Report form: Report an issue through our official forms. This is the most efficient way to let us know about fraud, phishing, a hacked account, a formal complaint, or the loss of a loved one. A relevant team will take it from there 🙌
What's bunq's payment information?
The BIC/SWIFT code for:
NL 🇳🇱 IBANs = BUNQNL2AXXX
DE 🇩🇪 IBANs = BUNQDE82XXX
FR 🇫🇷 IBANs = BUNQFRP2XXX
ES 🇪🇸 IBANs = BUNQESM2XXX
IT 🇮🇹 IBANs = BUNQITM2XXX
IE 🇮🇪 IBANs = BUNQIE22XXX
More info about your payment info here.
Bank code: BUNQ
bunq doesn't use an intermediary bank for non-SEPA payments.
What's bunq's KVK info?
Chamber of Commerce number: 54992060
Dutch Tax and Customs Administration: NL851519945B01