Hey bunqers 🌈, 

The delivery of your card depends on the delivery type you pick when you’re ordering your bunq card. You can choose between Standard Delivery or Express Worldwide Delivery — whichever choice you make, we’ll always display the expected delivery date directly in your Cards tab. 

When will my card arrive?

When you select: 

• Standard Delivery, your card arrives within 10 working days

• Express Worldwide Delivery, your card arrives in 2 to 4 working days. Live status updates in the app plus a DHL tracking link

Working days don't include weekends or public holidays, so a card ordered on a Friday with Express Worldwide Delivery normally arrives the following week. 

How can I track my card?

Standard Delivery

You can check the estimated delivery date and the order status in your Cards tab. Simply: 

1. Go to the 💳 Cards Tab

2. Select the ordered card 

3. Check its status and the expected delivery date here 

Express Worldwide Delivery

With Express Worldwide Delivery, you get a DHL tracking link in the app as soon as your card is on its way, plus live status updates as it moves. Here’s how you can check the status of your delivery:  

1. Go to the 💳 Cards tab

2. Select the card you ordered

3. Tap on Track Delivery Status under the card

4. Find the tracking link and one of the following live statuses: 

   1. Order confirmed 

   2. Card being printed 

   3. Card is shipped — this is when the tracking link appears in your app 

   4. Delivered

In both cases, while you’re waiting for your physical card to be delivered, you can start to use your card by adding it to Apple Pay or Google Pay. 

My card hasn't arrived by the expected delivery date

Standard Delivery

If you’re on bunq Pro or bunq Elite, you get one free card replacement each year, which applies to cards that have not arrived within 10 working days or if the delivery address provided was incorrect.

If your card hasn’t arrived:

• Check the estimated delivery date of your ordered bunq card to confirm whether 10 working days have passed since your order

• Double-check that the delivery address is correct

If you confirm that more than 10 days have passed and your address is correct, you can order a replacement. 

Keep in mind: that 1 free card replacement each year is included on the bunq Pro plan and the bunq Elite plan. On bunq Core, every replacement costs €9.99. Full steps and fees are on My bunq card hasn't arrived.

Express Worldwide Delivery

Check your DHL tracking link first — it usually shows if the card is still moving. If it hasn’t arrived within the estimated delivery time, reach out to DHL via the tracking link you got in your bunq app. DHL will have the latest information regarding the whereabouts of your card, and is the fastest way to locate your card.