Hey bunqers 🌈,

Sometimes, we need to confirm where you live, as part of a legal requirement for any European bank. That's why we may ask for a Proof of Residence — an official document showing your address. This simple check helps us protect you and keep your money safe.

Below we outline which documents we accept, what they need to show, how to send yours, and what happens if we ask to share it again.

Which documents are accepted as a proof of residence?

Everyone's situation is different, so we keep this as flexible as we can. You only need one document from the list of the documents we accept below. Just make sure to provide it as a clear picture or a PDF version of the complete, original document. Screenshots are not accepted.

General Documents

• A valid residence permit

• A utility bill for gas, water, or electricity, issued within the past 3 months

• A signed and currently valid rental, lease or accommodation agreement with your full name, complete residential address and start date of your occupancy

• Official proof of registration at a municipality or city hall, issued within the past 6 months

• A valid proof of university enrollment for the current academic year

• An Income Tax Return (ITR), issued within the past 6 months or for the most recent tax year

• An official letter from a social security or benefits authority, issued within the past 6 months

• A certified Electoral Register Entry, issued within the past 6 months

Accepted Documents by Country

🇮🇹 Italian residents

• Certificato di Residenza, issued within the past 6 months. You can request this document for free through the ANRP

🇳🇱 Dutch residents

• A valid proof of Dutch BSN ownership, issued within the past year. Please note that we do not accept the proof of Dutch RNI (Registration of Non-Residents), which is issued to non-residents

• A downloaded excerpt from MijnOverheid, Mijn Amsterdam, Mijn Den Haag, and equivalent municipality (gemeente) portals, clearly displaying your name and address, such as a Basisregistratie Personen (BRP) extract

• Postpaid contract phone bills issued within the past 30 days.

If you live in a reception centre provided by Centraal Orgaan opvang asielzoekers (COA), you can provide one of the following:

• An official placement, accommodation, or current-residence confirmation issued by the COA, issued within the past 3 months. This document must show your full name, exact COA address, issuer details, and either an issue date or confirmation the placement is current

• A green COA resident card. If needed, we may also ask you to provide an official COA accommodation document (above) to confirm your address

Please note: We do not accept the W document (asylum seeker residence document) as a standalone proof of residence.

🇩🇪 German residents

• A recent official Rundfunkbeitrag registration confirmation, payment request, or contribution letter, issued in your own name, showing your complete address and contribution number

Note: this letter is issued per dwelling, so if someone else in your household already pays the contribution, you may not hold one in your own name - in that case, please use another document from the list above.

🇫🇷 French residents

• An official CAF (Caisse d'Allocations Familiales) certificate, issued within the past 3 months, limited to:

  • Attestation de paiement

  • Attestation de quotient familial

What should the Proof of Residence include?

We can only accept your Proof of Residence if the document includes:

• Your full name

• Your full address

• Date of issue

• Your signature and the landlord’s on a rental agreement

• The company logo on a utility bill

Are there any exceptions?

No other document types can be accepted as valid Proof of Residence — this includes bank statements, mobile phone bills, employment contracts, and payslips.

How do I submit my proof of residence in the app?

You'll see an Action Needed pop-up in your Home tab when we request your Proof of Residence document. Uploading it is quick and easy:

1. Go to your Home tab

2. Tap on the Action Needed event

3. Follow the steps shared in the message and upload your document(s) 🚀

Can't find the notification or missed the event? No worries - our 24/7 Support team is always on hand to help you submit it.

I’ve already sent a document. Why do I need to send it again?

We'll only ask you to share your proof of residence again if your submitted document didn't meet some requirements. For example, if:

• The document type isn't on our accepted list

• The document is out of date

• The document is blurry or unclear

• The document was shared in a non-original format, like a screenshot

• The document is incomplete, for example if pages or parts of pages are missing

What if I don’t have any of the documents listed above?

We'll only ask you for a document if we're legally required to do so. If you can't provide one of the accepted documents right now, we won't be able to finish verifying your account yet. As soon as you have one of the listed documents, we'll be happy to pick up where you left off. If you have questions in the meantime, reach out to us in the app.

Why do I need to provide Proof of Residence for my Company’s Director? 

If you’re applying for a Business account, we may ask for proof of residence from the company's directors or ultimate beneficial owners (UBOs) as part of our standard verification process. This confirms that they reside within the European Economic Area (EEA), helping to keep your business account secure and compliant.

The same documents listed above are accepted for directors.