Troubleshooting

Something not working right? We’ve got step-by-step help to fix it fast, so you can get back to what matters.

What do you need help with?

Troubleshooting

Something not working right? We’ve got step-by-step help to fix it fast, so you can get back to what matters.

What do you need help with?

Troubleshooting

Something not working right? We’ve got step-by-step help to fix it fast, so you can get back to what matters.

What do you need help with?

Support

Payments

Cards

Account

Frequently Asked Questions

Bank Accounts

Login Issues

Security

Cash

I can't activate Bizum because my phone number is already in use

Duplicate Accounts: How can I log back into my existing account?

Why was my Payday late?

Placing Stock trades was temporarily unavailable on December 30, 2025

Why was my bunq app slow on December 28 and 29, 2025?

Issue with Apple Pay

Issue with my Debit Card (Mastercard)

Issue with Google Pay

Issue with my Credit Card (Mastercard)

How do I fix issues with PaysafeCash?

Issue with ATM withdrawal

Issue with card order

Issue with Virtual credit card

Issue with Co-Founders

How to troubleshoot login issues?

Issue with my child's account

Issue with Joint Account

My Joint Account invitee never received their invitation

Issue with card payments

Issue with bank transfers