Hey bunqers 🌈

In this topic, we'll clarify what the "Expired" status indicates, when you might encounter it, and what actions you might need to take. As always, we're here to make your banking experience as clear and straightforward as possible 🚀

What does this status mean?

• For outgoing card payments

For outgoing card payments, this status means that the amount has left your account successfully. However, the merchant has failed to collect the payment from your account within 30 days. This means that the amount will be returned to your account.

In the Bank Account’s payment history you can see both statuses of the expired payment - when it left your account successfully and when it was returned to you.

• For incoming card refunds

For incoming card refunds, this status means that the merchant has initiated a refund to your bank account. However, the merchant failed to send the amount and complete the refund within 30 days. Therefore, the payment status changes to 'Expired".

In the Bank Account’s payment history you can see both statuses of the expired refund - when it was initially requested by the merchant and when it expires.

You’ll see this description in the payment event

Although the merchant indicated a refund, we never received the money from them. Please contact them for further information.