Hey bunqers 🌈, 

Lost your physical card abroad, damaged it while travelling, or forgot it heading out to the airport? With Express Worldwide Delivery, you can get a new card delivered to you in 2 to 4 working days, anywhere in the world. 

Simply choose Express Worldwide Delivery when you order a new card or replace an existing one. Express delivery costs €29.99, comes with live status updates in your bunq app and a DHL tracking link, so you can always see where your card is. 

Which cards can I get with Express Worldwide Delivery? 

You can get Express Worldwide Delivery for: 

• Physical bunq Debit Cards 

• Physical bunq Credit Cards

Personalized bunq Cards and Metal Cards can’t be ordered with Express Worldwide Delivery. 

How do I choose Emergency Worldwide Delivery when I order my card?

You choose your delivery option inside the card order flow, before you confirm.

1. Go to the 💳Cards tab

2. Tap Add Card

3. Choose between a Physical Debit or Credit card

4. Select Express Worldwide Delivery 

5. Set the address you’d like the card to be delivered to by 

   1. Selecting the country and filling in the address, or 

   2. Selecting Use Current Location 

6. Review the details and confirm your order

7. Optional: add your new card to Apple or Google Pay, in order to use it before your physical card arrives 

The default address is always set to your Home Address, which you can find in your Profile details. 

If you’ve entered your own address, and we notice it looks like there’s a typo or a mistake, we’ll flag this to you by asking you to confirm that’s the right address. You can either edit or say ‘Yes, it’s correct’ to finish placing your order. 

The €29.99 is charged when you confirm the order. Your card is produced and handed to DHL, and you'll see its status change in the Cards tab as it moves.

Can I change my delivery address after ordering?

Once your DHL tracking label has been created, you can change the delivery address details directly through the DHL website.  

Can I cancel my express order? 

It’s possible to cancel your Express delivery while you see the Cancel order button in your bunq app. Once the button disappears, the order’s been confirmed and is heading your way. 

How much do Express Worldwide Delivery orders cost? 

Express Worldwide Delivery orders are: 

• Unavailable on the bunq Free plan

• €29.99 per delivery order on bunq Core and bunq Pro plans 

• €14.99 per delivery order on the bunq Elite plan 

The fee for Express Worldwide Delivery includes the delivery costs only. Additional new card production or replacement fees apply. 

Where can I order Express Worldwide Delivery to?

Anywhere in the world! 

This delivery option is here exactly for this purpose. We understand that sometimes, emergency situations abroad require express delivery. So, if you’re using bunq while travelling outside the EEA, Express Delivery is the way to go.

There are a couple exceptions. We can’t deliver to the following countries at the moment: 

• Russia 

• Belarus 

• North Korea 

• Cuba 

• Iran