Hey bunqers 🌈,

You can order your own collection of bunq cards, and have global coverage with a Credit Card or Debit Card (Mastercard). To order a new card:

1. Go to the 💳 Cards tab

2. Tap on Add Card

3. Select a physical Debit or Credit card

4. Select the Delivery type 

5. Review the details and confirm your order

6. Optional: add your new card to Apple or Google Pay straight away to use it before it arrives

Important:

• With your Personal account, cards are strictly personal and can't be shared, either physically or digitally.

• In case you have a Business account, the app will ask you if you want to order a card for your Business or your Personal account between steps 3 and 4.

• Make sure to check our Pricing sheet for possible invoicing regarding your card order.

• If you have previously used the Easy Savings plan and ordered a physical copy of your Free Credit Card, you will be charged an annual maintenance fee of €9.99 until its expiry.

Looking to replace a card instead? See how to do that here.

How many physical cards can I order?

The number of physical cards you can have depends on your plan:

• bunq Free: no physical cards are available on this plan

• bunq Core: 1 physical card. Your first card order is free, but any replacements or new card orders after cost €9.99. No additional physical cards are available on this plan

• bunq Pro: 3 physical cards. Your first 3 orders are free; additional physical cards can be ordered for a fee of €9.99

• bunq Elite: 3 physical cards. Your first 3 orders are free; additional physical cards can be ordered for a fee of €9.99

On bunq Pro and bunq Elite, you can order cards beyond your plan's free limit. Two separate charges apply:

• €9.99 per each additional card order

• €3.49 per month, per card, on Personal accounts for each extra active card

Why am I charged for a new card when I have no active cards?

Your free card orders apply only to the first cards you ordered within your plan's limit. So if you've already used all the free orders that your plan includes, all new card orders cost €9.99 — even if there are no active cards in your bunq app right now. Canceling or blocking a card doesn't re-set your free card order limit.

I upgraded my plan, do my free card orders start over?

They don't start over, but a higher plan raises your total. Orders you've already placed carry across with you, and your allowance becomes the total your new plan includes:

• bunq Free to bunq Core: bunq Core includes 1 free order in total. If you ordered a physical card before, that order is already used, so your next one costs €9.99.

• bunq Core to bunq Pro or bunq Elite: these plans include 3 free orders in total. If you've placed 1 order so far, 2 free orders are still yours to use.

How many free card orders have I used?

Every physical card order counts, on every plan you've held, including cards that are no longer active.

How can I order a new card in bunq Web?

1. Go to bunq Web

2. Click on + Add card

3. Select the card of your choice

4. Order!

How quickly will my card get delivered? 

When you order your card, you can choose between two types of deliveries: 

Standard Delivery

With a Standard Delivery: 

• Your card arrives within 10 working days

• The delivery is included in your plan's free card orders, or costs €9.99

Express Worldwide Delivery

With Express Worldwide Delivery: 

• Your card arrives in 2 to 4 working days

• You get live status updates in the app plus a DHL tracking link 

• The delivery costs €29.99 per card order on bunq Core and bunq Pro, or €14.99 per card order on bunq Elite 

Learn more about tracking your card delivery order. 

Can I change the address that my card will arrive at?

Standard Delivery

You can cancel the order while the Cancel Card button is visible in your bunq app. Then, simply order a new card with your updated address! 

Express Worldwide Delivery

Once your DHL tracking label has been created, you can change the delivery address details directly through the DHL website.  

What name can I choose to be printed on my card?

• You're able to choose your True Name when you order a physical card. You can choose which visible name will be printed on the card and enter the name you identify with in daily life. This applies to physical cards only — virtual cards use your Legal Name. Read more about the True Name feature.

• For Businesses, the card must show the name of the legal entity as registered in the Chamber of Commerce.

• The name on your bunq card needs to be within the 20-character limit, in order for us to be able to print it on the card. If your company name is longer than 20 characters, you can use another registered trade name.

How do I cancel my order?

You can cancel your card order while the Cancel Card button is visible in your app. If you don’t see the option to cancel, the card’s already on its way to you! 

🍎 For iOS users

1. Go to your Cards tab

2. Choose the card you’ve just ordered

3. Tap on Cancel Card Order

🤖 For Android users

1. Go to your Cards tab

2. Choose the card you’ve just ordered

3. Tap on Cancel Card Order