Hey bunqers 🌈,

When you first sign up for bunq, you’ll automatically be enrolled in the bunq Elite plan if you’ve shown interest in its features. This lets you enjoy all the benefits bunq has to offer! If you don’t switch plans after the free trial, the bunq Elite subscription will begin billing automatically from your second month. Don’t worry - if you forget to change your plan, you can still request a refund 🙌

How does it work?

To request an invoice refund, you should contact our Support Center about it by following the steps mentioned below:

1. Tap on your Profile in the top left corner

2. Tap on 🟢 Support

When can I request an invoice refund?

If this happens to you or you weren’t aware of the costs for your plan, you can always request a refund on your unexpected invoice through our Support Center. You can request a refund if:

• You've only been billed for a bunq plan 3 times or less 

• You've never received a bunq plan invoice refund before

If you meet these conditions, contact our Support Team via the in-app chat. We’ll immediately refund the money back into the account you paid from. 

Important: Before switching, make sure your account fits the new plan's allowance — check the number of Bank Accounts and cards you have active.

What happens after I request a refund?

Our Support Team will:

• Refund your most recent invoice only 

• Provide a direct link to help you change your plan. You’ll be able to switch the plan yourself to avoid being billed again next month

This way, you won't be charged again and can enjoy the plan that fits you best.

What if I don't meet the refund conditions?

If you've already paid more than 3 invoices, or you've had a refund from us before, we won't be able to process another refund.

In this case, we recommend downgrading your plan immediately to make sure you're on the right plan moving forward.