Hey bunqers 🌈,

We've recently launched our redesigned and improved version of the bunq app. Various features are now more accessible, so it's easier for our users to navigate through the interface and have a better banking experience.

Some of you've asked us how they could contact us from the app so we've created this article to help you out!

How do I find the Support Center in the app?

To contact us please follow this link or check out the below steps:

1. Tap on your Profile in the top left corner

2. Tap on 🟢 Support

How can I get fast problem resolution?

Providing us with context, detailed information and following clear instructions will help our Support team resolve your issue faster. If, for example, your issue is related to a possible bug, you can provide us with screen recording, screenshots and/or steps taken before you've encountered the error. This will help our Support team spot if that's an actual bug or help you further in the steps you should take.

Can I contact Support through email?

You can also send an email to support@bunq.com. Your safety is our utmost priority, that's why we suggest contacting us via the app as the connection is encrypted and therefore more secure. 🔒

Can I contact Support through bunq Web?

If you want to contact us through bunq Web follow these simple steps:

1. Go to https://web.bunq.com

2. Shortcuts: Contact support

3. Choose the topic

4. Follow the flow

How do I contact SOS Support?

SOS Support chat

When opening a support ticket, you can choose the SOS Chat option to share your issue, and we’ll get back to you within 10 minutes.

SOS Hotline

For 24/7 emergency support, bunq Core, Pro, or Elite users can use the bunq app to speak directly with a bunq employee. Translate your conversations in real-time with AI voice translations. More details about our SOS Support can be found here.

How can I get help if I lost access to my bunq account?

If you no longer have access to your bunq account and need to protect it right away, call +31208083666. The automated flow will guide you through the process in your native language and can immediately freeze your card or account to keep it secure. Once you've regained access to the app, reach out to our support team for further assistance.