Hey bunqers 🌈,

We understand that change is part of life and there may come a time when we'll need to part ways. 

Closing your bunq account is made to be as easy for you as everything else that we do. That's why you can close your bunq account by yourself via the app in just a minute — with the option to reactivate it at any later point. You can read more about how you can do so here. 

If you’d like to irrevocably close your account with us, our team is always here to take care of it for you. 

How can I request irrevocable closure of my bunq account? 

If you’d like to disable the option of ever reactivating your bunq account, you can reach out to us with a request to permanently close your account via Support by following the steps below: 

1. Tap on your Profile in the top left corner

2. Tap on 🟢 Support

3. Ask to close your account permanently and we’ll take care of it for you. 

Ready to permanently close your bunq account? Make sure your total balance is exactly €0.00 before you request the closure. You can easily transfer any remaining funds to an external account, or cover any outstanding fees right in the app

What should I do before I requesting permanent closure?

We recommend to complete the following three steps before requesting permanent account closure:

1. Download every statement you need. Bank statements, your annual account overview, and any card statements you want to keep.

2. Bring your total balance to €0. Transfer any remaining money to an account in your name at another bank, and settle any outstanding fees in the app.

3. Confirm your email address. Your closure confirmation can only go to a confirmed address.

What happens to my permanently closed account? 

Closing your account permanently means: 

• You won't have access to your account again, such as for tax information, Support, or other cases. 

• You can’t reactivate your account. 

• You lose access to export any bank statements. 

• Your contract with us is irrevocably terminated.

💡Pro Tip: Make sure to export all necessary bank statements prior to your account’s permanent closing. You can see how to export a bank statement here.

Can I get my bank statements after my account is permanently closed?

Not by yourself from the bunq app. Permanent closure ends your access to your app, including Exporting Statements. You can still ask us for one, and your first request after closure is free.

Every request after that one costs an administration fee, because each statement has to be produced by hand once your account is closed:

• Personal account: €100 per request

• Business account: €120 per request

We recommend exporting all the bank statements you need before you request permanent closure.

Do you want to close one of your Bank Accounts instead? 

Click here or follow the steps mentioned below:

1. Go to the 🏠 Home tab

2. Select your Bank Account

3. Tap on ⚙️ Settings

4. Tap on Close Bank Account

What if I’d like to re-open my bunq account? 

If you close your bunq account permanently through our Support team and decide you want to reopen your account, you’ll have to open a brand new account and go through the verification process anew. 

Are there any fees for closing my bunq account? 

There are no fees for closing your bunq account. We do not ask for any fees to close bunq accounts nor do we work with any third parties such as:

• www.terminationexperts.com 

• www.123opzeggen.nl

that provide account termination services. 

You can close your bunq account by yourself at any time or reach out to us in your secure in-app Support Chat — and we’ll take care of closing your account for you 🌈

Where will I get confirmation that my bunq account is closed?

Permanent closure ends your access to the app, including your Support chat, so your confirmation arrives by email instead of as a message in your chat. You'll get a confirmation email the moment your bunq account's closed, to the email address you've confirmed in your bunq app.

The email confirms:

• Your account closure is final

• Your remaining money has been transferred to the IBAN you gave us, if there was money in your account when it closed

• If your balance was zero at closure, the email confirms the closure on its own and tells you no money was transferred.

You don't need to reply or take any action once it arrives. Simply keep it for your records!

What if I haven't confirmed my email address?

Confirm it before you request closure, because a confirmed email address is the only place your closure confirmation can go. Once your account is permanently closed, you can't get back into the app to add or confirm one. If your email address shows Awaiting Confirmation in your Personal Information settings and the code never reached you, you can send it to yourself again:

1. Tap the email address that shows Awaiting Confirmation

2. Tap Resend Email

Enter the code from the email, and your address is confirmed straight away.