Hey bunqers 🌈,

Some of you received an email from us between September 9 and September 11, 2025 informing you that Safety Mode has been disabled for your account, and that it’s no longer restricted.

This email was sent due to an error — your account is fully functional and no restrictions were applied.

We understand how confusing this may be and are here to answer any questions!

Why did I get this email if my account wasn’t restricted?

Due to an error, an email was sent to you about your account being unrestricted. This happened only if your account was restricted to keep you safe at any point in the past.

If you received this email — no worries! Your account wasn't recently restricted without your knowledge. You can keep using your secure bunq account as normal, without any limits 🌈

What will happen next?

No actions are needed from you. You can continue using your account for reliable and easy banking.

Thank you for your understanding. If you have any questions or need assistance, Support is here to help 24/7.

How can I contact Support?

You can contact support by clicking here or following these steps:

1. Open your bunq app

2. Tap on Profile in top-left corner

3. Tap on 🟢Support at bottom of screen

4. Explain your issue in the chat

You can also write to us at support@bunq.com 📧