Hey bunqers 🌈,

Every business' activities evolve and develop with time, and there's nothing we love more than to see our users succeed in their business ventures.

To make sure we're compliant with banking regulations and safeguard the security of your account, we're legally required to make sure we have the most up-to-date info on your business. That’s why you may receive a request in your bunq app asking for recent copies of specific documents.

How do I update my Business account’s documents?

When you receive a request to update your documents in the app, simply follow these steps:

1. Go to Home

2. Check the Events on top

3. Click on the relevant event

4. Provide the documents requested in the flow ✅

What do I need to provide?

Documents

The types of documents we ask you to update aren’t any different from the documents you’ve uploaded when verifying your account. It’s possible that we ask you for one (or more) of the following documents:

• Chamber of Commerce excerpt

• Deed of Incorporation

• Written consent for jointly authorized directors

• Shareholders registry

• Director’s proof of residence

• Company owner ID

• Director authorisation

Learn all about the documents above here and here 🙌

Activities

At bunq, we make sure your money is 100% safe and follow regulatory procedures in order to do so. As part of our Know Your Customer (KYC) duties, we may reach out to you in the future for some additional account information. You can learn more about this here

What happens after?

Once you’ve provided your documents, our agents will review the information you’ve provided and update it for you. Once all is done, you’ll be notified right away! If something additional is needed or missing, we’ll make sure to let you know right away through the in-app chat (you can find it in your Profile’s activity on top).