Hey bunqers 🌈,

You can send any document or check we ask for straight from your Profile in the bunq app, in a few taps. We sometimes ask while you're signing up, and sometimes later, after your account is already verified, to keep your account information up to date.

I'm already verified. Why am I asked for more information?

We verified you right away when you signed up so you could start banking without waiting. In some cases, we follow up at a later point to confirm a detail and keep your account information up to date.

This is usually one or both of these:

• A proof of residence document, to confirm where you live

• Another identity check with Incode, where you scan your ID and take a selfie

You'll find the request in your Profile under Awaiting Events. Complete it within 14 days to keep full access to your account.

What documents might I be asked to provide?

The request in your app always tells you exactly what we need. The most common requests are:

• Proof of residence

• Identity verification with Incode

• Income information

• Additional documents for your Business account

How do I send my documents in the app?

You can respond to any request from your Profile in under a minute.

1. Tap your Profile in the top-left corner

2. Tap Awaiting Events

3. Tap the request

4. Follow the steps to upload your documents or complete your identity check

We review what you send and let you know in the app as soon as we review your submission.

I submitted my documents but my account is still not active. What should I do?

In case you’ve submitted your documents and your account is still not active after 2 business days, you can contact us through our Support Center and our relevant department will check and assist you further.